Jack Freestone Email & Phone Number

London, GB

London Area, United Kingdom

London, England Metropolitan Area

• Achieved outstanding project results in deploying a new Invoicing module implementing multiple Cryptocurrencies as a form of payment for clients.
• Improved communication between clients and the customer service departments by standardising the E2E flow of incidents.
• Analysed complex Blockchain datasets allowing the incorporation of valuable support processes into Blockchain Analytics products.
• Led and improved communication across departments, focusing on Program Vision, Roadmap, and Features using Agile artefacts.
• Collaborated at weekly management meetings to report upon milestone progress, raising key risks and issues to the Senior Directors of Product and Engineering.
• Facilitated Sprint Planning sessions with development teams outlining Sprint Goals.

Sydney, Australia

• Liaised with cross-functional teams to enhance sales operations in Qantas, creating requirement specifications and aligning with project timelines while running development teams in Agile frameworks.
• Supervised the implementation of Qantas Agency Connect online eCommerce platform, resulting in reducing the agency requests to the call centre.
• Implemented an Agency Incentive program for travel agents.
• Engaged with Product Owners, Stakeholders and Development team to define User Stories and Acceptance Criteria by applying Gherkin syntax for BDD.
• Steered workshops to ensure a mutual understanding of requirements, processes, and applications in coordination between the business and technical personnel.
• Directed and documented 'As-Is' and 'To-Be' system process flows using Visio.

Mascot, New South Wales, Australia

• Engaged with development, cross-functional teams and senior stakeholders to enhance business operations while analysing new and existing eCommerce processes for Pacific Airports.
• Established a new in-house fulfilment process using Navision Inventory, resulting in reduced unaccounted inventory.
• Aligned with stakeholder groups across the organisation to verify correctly captured requests, challenging requirements to increase results and profits.
• Documented project plans, Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and mock-up wireframes with the UX designers.
• Guided the development team to break down business and technical requirements into User Stories and Acceptance Criteria.
• Conducted Gap analysis on current state with the target state to strengthen performance and timeline estimations.

North Sydney, New South Wales, Australia

• Interfaced with the business and senior stakeholders to consolidate data extracts for clients, capturing, aggregating and transforming vast amount of complex data into meaningful reports.
• Partnered with developers and the business to fully automate a manual process, saving time and money while drastically decreasing errors.
• Coordinated with the product owner and stakeholders to gather business and technical requirements, including documentation sign-off.
• Initiated and standardised business documentation, including user guides and Functional Requirement Document (FRD) for BAU Teams.
• Employed SQL queries for analysis and research for specific requirements and solutions while encapsulating queries as business rules.
• Conducted daily stand-ups and monitored team progress against the project schedule.

Sydney, Australia

• Controlled the high-volume change pipeline of SAP BAU changes required to review and approve the quality assurance processes applied by the SAP ERP programme.
• Facilitated with Centre of Excellence leads to implement releases.
• Administered risk analysis on major implementations and "Push Back".
• Championed Weekly Change Management Meeting across the Equip Cluster and Plan of the Day Meeting for project management and team collaboration.
• Strengthened relations with HR managers allowing for the creation of an effective product and delivery of innovative solutions.
• Produced user guidelines and instructions on how the change management and QA process works at Transport.

Sydney, Australia

• Performed dual roles as a business analyst and a project manager, supporting multiple IT project integrations while directing the development team in a Scrum framework.
• Guided workshops with technical and non-technical teams, capturing requirements and mapping out process flows.
• Analysed business requirements to create and maintain User Stories and Acceptance Criteria in Jira, prioritising the backlog with the scrum master for continuous delivery.
• Ensured wireframes designs met with UX and business expectations.
• Led daily stand-up meetings with the project team, reporting on the progress with senior staff members.
• Expediated user acceptance testing and supplied test summary report to stakeholders.

Sydney, Australia

• Implemented and developed new testing infrastructure using project documents to create, prioritise, execute test scripts, and carried out defect management in support of UAT.
• Influenced the Wayfair Team to gather business and technical requirements, translating into User Stories and Acceptance Criteria for the Temple & Webster development team.
• Undertook analysis of the business and technical requirement documentation through the development and execution of E2E test scenarios.
• Executed API testing and managed defects from initiation through to resolution.

Travelled as a backpacker round Thailand, Cambodia, Vietnam, Malaysia and Australia.

Hammersmith

• Created Manual and Automated test scripts to support SIT and UAT for their CMS (Campaign Management System), within a SCRUM environment
• Developed detailed test plan documentation providing test approach/ function/ features to be tested and a comprehensive test summary report with results
• Working with Development team, Product Manager and QA Manager to develop manual/automated test cases and execute them to ensure standard QA processes are followed.
• Write up comprehensive test summary report with results
• Defect management in JIRA
• Support and enhance Automated testing with Selenium

London, United Kingdom

Working as a QA Engineer for multiple clients - Centrica (British Gas)- Channel 4 - Morrison's

East Grinstead

The Caravan Club is a unique ‘not for profit organisation’ that has invested significantly in the replacement of its application landscape. Many legacy systems have been replaced by a single SAP solution that drives the whole Business Process for the Wardens, Call Centre and Finance functions.

Crawley

OCS is replacing multiple Legacy Applications including SAGE with SAP Finance and Procurement. CRM and HE modules have already been deployed with regression tests being carried out on CRM as part of the end to end testing of the FI/P2P Solution.

Croydon

Working across two projects covering fundamentals of testing.

Gcse

Education record