Head Lifeguard
Current
Concord, Massachusetts, United States
In my role as a Head Lifeguard, I Collaborated with other lifeguards to create an enjoyable and safe experience for the patrons. I Conducted administrative tasks alongside upper-management to maintain organization for the staff. I Managed a team of 4-8 lifeguards while overseeing daily operations such as schedules, swimming skill evaluations, and chemical testing. I Managed the sale of day passes and recorded transactions with a computerized program, excelling in customer service with in-person and over-the-phone interactions. Finally, I implemented and enforced safety policies to maintain a secure environment for up to 150 patrons at a time.