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Jack Weston is a Manager, CX Operations at Electric at Electric. He possess expertise in leadership, cross cultural communication skills, social media, public speaking, multi cultural environment and 18 more skills. Colleagues describe him as "Jack is a unicorn hire. He is charismatic and delivers top notch customer-facing account management skills, but he also possesses powerful and cerebral operational wizardry to simplify and deliver on really tough cross-functional work. I can count on one hand the number of people I know who can deliver on both of these things. Jack did both at Tropic, and his work was always excellent. You'd be lucky to hire this guy.", "I worked with Jack as an Ops partner at Tropic. Jack is a dream Ops teammate to work with. He does a great job of breaking down and understanding complex problems, building efficiencies, and brings a strategic approach to problem solving. He's always up for collaboration and drives excellent work. He does all of this with a high level of integrity and dedication. Any team would be lucky to have him as an addition.", and "I managed Jack directly during a period when Tropic's Success team was transitioning into a full-blown hyper-growth company desperately in need of defined processes and tooling to support our numerous initiatives. He not only stepped up to the plate, lending his innate analytical and problem-solving skills to the betterment of the team, but did so while balancing a full BoBs and intense internal scrutiny and feedback. I can only imagine how his skillset has grown since making the formal transition to Ops, and trust that he will be an operational and cultural asset to any company."
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Manager, Cx OperationsElectric Aug 2024 - PresentNew York, Ny, Us -
Customer Operations ManagerTropic Mar 2023 - Jun 2024Remote, UsIdentified, scoped and solutioned for process gaps leading to significant improvements in data accuracy.Reported on key metrics and trends for post-sales leaders and executives. Scoped automations, layouts, and validation rules for Tropic's Salesforce administrator improving the efficiency, efficacy, and speed of Salesforce process iterations. Collaborated with cross-functional partners to roll out Catalyst CSP system. Built out reporting and process automations for Tropic's post-sales staff. Worked with systems and data stakeholders to integrate Salesforce & BiqQuery information with Catatyst, providing real-time customer insights to post-sales teams. Rolled out out CSAT survey functionality to establish VOC efforts for post-sales stakeholders.Held responsibility for feature activation, plan management, and account deactivation on all organizations in the Tropic platform. Built out processes, reporting, and automations to ensure accurate and prompt management of all accounts. -
Customer Success ManagerTropic Apr 2022 - Mar 2023Remote, Us -
Analyst, Customer SuccessLucid, Llc Jul 2020 - Apr 2022Global, Us -
Analyst, Customer DevelopmentLucid, Llc Mar 2020 - Apr 2020Global, Us -
Graduate Research AssistantLoyola University New Orleans Jan 2019 - Dec 2019New Orleans, La, UsSourced, processed, and analyzed data for a series of research projects as an assistant for Dr. Mazhar Islam at Loyola University New Orleans.Gained familiarity with the following databases; CRSP, Compustat, International Database from the US Census Bureau, EFW Index, and a further series of IMF and World Bank databases. -
Consumer And Small Business Summer InternTelstra Nov 2017 - Feb 2018Sydney, Nsw, AuAs a Summer Intern, I was responsible for processing and analysing large amounts of small business and consumer data. I created reports that were sent out to all major Telstra stores in NSW and provided them with strategic insight into sales trends and potential areas to target in the coming week. I was fortunate to work in a team which utilised a variation of the Agile Methodology and I learned first hand, the effectiveness of the method when adapted for non-software applications. Multiple presentations and deck building opportunities facilitated further development of my public speaking, design, and pitch skills. -
Sales AssistantYd. Australia Nov 2015 - Jun 2016Sydney, Nsw, Au
Jack Weston Skills
Jack Weston Education Details
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Loyola University New OrleansOperations -
The University Of Sydney Business SchoolBanking And International Business -
Louisiana State UniversityStudy Abroad Experience
Frequently Asked Questions about Jack Weston
What company does Jack Weston work for?
Jack Weston works for Electric
What is Jack Weston's role at the current company?
Jack Weston's current role is Manager, CX Operations at Electric.
What is Jack Weston's email address?
Jack Weston's email address is ja****@****capp.io
What is Jack Weston's direct phone number?
Jack Weston's direct phone number is +614745*****
What schools did Jack Weston attend?
Jack Weston attended Loyola University New Orleans, The University Of Sydney Business School, Louisiana State University.
What skills is Jack Weston known for?
Jack Weston has skills like Leadership, Cross Cultural Communication Skills, Social Media, Public Speaking, Multi Cultural Environment, Microsoft Powerpoint, Data Analysis, Cross Cultural Management, Spreadsheets, Data Analytics, Agile Methodologies, Microsoft Office.
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