• Honed leadership skills by managing team of 30+ employees on program team.• Became proactive by overseeing daily activities and planning ahead to ensure activities ran smoothly.• Sharpened interpersonal skills by developing and maintaining effective relations with all company employees at various levels of organization.• Learnt how to encourage employees on further developing their skills by performing biquarterly job performance reviews.• Decisively dealt with and resolved employee issues including safety incidents, disagreements between employees, and last-minute decision making.• Gained superior organizational skills by compiling material for weekly team meeting with overseeing managers.• Entrusted with a business paid training course (Level 1 ropes cert.)

• Applied leadership skills to lead staff through operating shifts.• Enhanced customer experience by ensuring all safety protocols were followed and implemented.• Improved financial abilities by reporting income statements created through Excel to owners.• Refined teaching abilities through employee training.