Jack Alessi Email & Phone Number

Scottsdale, AZ, US

Phoenix, Arizona, United States

Scottsdale, Arizona, United States

• In my previous role as a Customer Service Representative, I:
• Collaborate closely and harmoniously with consumers and dealers across the United States to facilitate successful sales and provide effective product-related support.
• Team up with coworkers to ensure proper customer service and consistently demonstrate a customer-first mindset, successfully cultivating lasting client relations and driving brand loyalty.
• Assist with organization improvement by applying expertise in identifying patterns to contribute to overall improvement and communicating with managers to report suggestive takeaways.
• Followed communication procedures, guidelines, and policies and went the extra mile to engage customers.
• Routinely observe operational performance and collaborate with staff and consumers to improve efficiency and customer satisfaction significantly.

• In my previous role as a Real Estate Agent, I:
• Established and maintained strong relationships with clients and provided exceptional customer service by determining and meeting the needs and wants of the clients.
• Accurately respond to all customer requests and questions.
• Oversaw and directed the purchasing and listing of one’s home. Guide and assist sellers and buyers in marketing and purchasing property for the right price and under the best terms.
• Negotiated terms and complete agreements. Demonstrated customer service skills to resolve conflicts within the sales process and provide follow-up to ensure customer satisfaction.
• Counseled clients on market conditions, prices, and mortgages. By comparing properties, developed a competitive market price. Presented outstanding purchase offers to sellers.

• In my previous role as a Sales Associate, I:
• Generated sales of bicycles, equipment, and clothing by determining customer needs through careful and active listening and identifying appropriate items within the anticipated price range.
• Assisted in brainstorming ideas and strategies that increased the store’s market position. Maintained and applied extensive knowledge of current sales, promotions, payment processes, and exchange policies.
• Provided ongoing training to junior staff by having in-depth industry knowledge, an understanding of the company landscape, and a drive to improve the overall customer service experience.
• Supported customers' cycling passion by providing a customer experience. Recommended related products to increase customers’ opinions and enrich the shopping experience. Consistently met and exceeded store sales targets.
• Suggested, selected, and helped locate or obtain merchandise based on customer needs; computed sales price and total purchase; received payment.

• In my previous role as a Service Technician, I:
• Handled all the technical diagnostics, repairs, and maintenance of a large spectrum of road, mountain, and cross bicycles.
• Provided exceptional customer and technical support daily, solving all customer inquiries and complaints.
• Built sustainable relationships and trust with customer accounts through open, interactive communication and provided accurate, valid information regarding the products and services.
• Communicated clearly and effectively with users, colleagues, and management to quickly and accurately resolve issues and ensure optimum customer satisfaction.
• Responded to and appropriately handled emergency situations that arose calmly and effectively with the ability to change the approach or method to fit the situation best.

Business/Commerce, General

Liberal Arts