Jack Angelo Email & Phone Number

United Kingdom

Nottingham, England, United Kingdom

- Monitor alerts and incidents using integration with ServiceNow, Ivanti & Sentinel- Monitor activity across multiple estates using various different tools (IPS, NMS, IDS, XDR) - Triage and investigate alerts using tools such as Sentinel, Defender, Crowdstrike, AlienVault, Sophos, Prisma, Varonis and others.- Communicate promptly with stakeholders or escalation points in the event of a confirmed attack.- Use KQL in Advanced Hunting & ADX to filter logs and investigate potential… Show more - Monitor alerts and incidents using integration with ServiceNow, Ivanti & Sentinel- Monitor activity across multiple estates using various different tools (IPS, NMS, IDS, XDR) - Triage and investigate alerts using tools such as Sentinel, Defender, Crowdstrike, AlienVault, Sophos, Prisma, Varonis and others.- Communicate promptly with stakeholders or escalation points in the event of a confirmed attack.- Use KQL in Advanced Hunting & ADX to filter logs and investigate potential malicious activity.- Create custom detection rules to identify specific activities or attack methods within our estate.- Develop playbooks and formal processes for other Analysts and internal staff to use as guidelines. Show less

Nottingham, England, United Kingdom

- Monitor incoming incidents and service requests within our ticketing system.- Troubleshoot issues related to our infrastructure.- Serve as a point of assistance for customers across multiple estates.- Communicate effectively and promptly with users via call or chat, escalating to the appropriate team when necessary.- Provide 1st and 2nd line support for our users.- Distribute software using CCM or Intune.- Assist in maintaining and updating the on-premises… Show more - Monitor incoming incidents and service requests within our ticketing system.- Troubleshoot issues related to our infrastructure.- Serve as a point of assistance for customers across multiple estates.- Communicate effectively and promptly with users via call or chat, escalating to the appropriate team when necessary.- Provide 1st and 2nd line support for our users.- Distribute software using CCM or Intune.- Assist in maintaining and updating the on-premises environment.- Work with both on-premises and cloud-based environments.- Utilise all Microsoft Admin platforms, including Security.- Get involved with Major Incidents and communicate effectively with Stakeholders Show less

Kobe, Hyogo, Japan

City Of Westminster, England, United Kingdom

London Area, United Kingdom

Hatfield, England, United Kingdom

Bachelor Of Science - Bs, Computer Science, First-Class Honours

Japanese Language And Literature

Studied at Kwansei Gakuin University in Nishinomiya, Japan as part of a study abroad program.