Operation Manager
CurrentKey Achievements• Improved operational efficiency through; banding, grading, and delegating objectives and tasks via online platforms, multiple online meetings, and having an on-hand approach. • Improved the business operations efficiency by putting our deliveries/logistics out to tender for our fulfillment service, which benefited the customer's experience and the business by saving £3000+ per annum.• Implemented in-house collection of Ingredients/manufacturing supplies to collections saving the business £2000+ YOY.• Overhauled customer service phone experience which has led to an incremental increase in sales generating £31,000+YOY.• Implemented a new payment system that allows the company and accountants to make intelligent and hassle-free essential purchases.• Maintaining warehouse safety and upkeep, meeting relevant Health & safety requirements.Skills acquired and developed • Strong data analytics experience with Unleashed, Veeqo, Shopify, Excel, Google Sheets, and Cohort analysis. • Forecasting tools to predict sales and set budgets for sales for both UK and Australian brands, understanding that different brands, seasons, and Countries require different needs to achieve a high sales success rate.• Developed my Leadership and Communication skills by training new warehouse team members to operate safely and efficiently.• Create appealing promotional landing pages to attract new and returning customers into purchasing. • Implement and review promotions to develop and increase incremental sales.• Collaboration with both Internal and external Stakeholders & 3rd party contacts.
