Helping Businesses with their Cloud Strategy, VoiP, Connectivity, IaaS, DRaaS & BUaaS Solutions.

Team leader in property tax reassessments, overseeing staff training and streamlining operations. Proficient in managing confirmation calls, emails, and administrative tasks. Proven leadership in navigating the complexities of property tax processes while maintaining client satisfaction. B2B communication with managing directors and building rapport. Consistently reached targets.

As a warranty advisor, I led complaint handling operations, adept in negotiations, communicating with branches for case resolution. Demonstrated expertise in upselling while consistently ensuring customer satisfaction. Successfully navigated complex warranty issues, showcasing strong problem-solving skills, contributing to overall customer care.

Dynamic branding executive, revolutionising company telephone systems by replacing the beeps and silences with tailored information for cross-sell opportunities. Skilfully engaged with managing directors, and independently generating leads. Enhanced brand communication, fostering meaningful connections and driving business growth across diverse industries.

Streamlined all aspects of bar operations while independently managing a small team. Responsible for the rota and schedule allocation, training and mentoring, health and safety compliance and making sure all supplier and inventory files were maintained. Used my initiative in stressful situations, working consistently well under pressure.

Conducted surveys, provided customer service and collected data on behalf of various companies including American Express, The Carphone Warehouse, Energy Suppliers and Insurance Companies. Successfully top of the leaderboard each week.

Provided cover and repairs for consumer electronics. Renewed and signed up new customers to our warranty service.