Jack Austin Email & Phone Number

Baton Rouge, La

Leader of support team handling all IT related assets, network infrastructure and connectivity between chemical manufacturing site and corporate central site, manage imaging, deployment, operation and upkeep of over 400 clients, 75+ printers, multifunction devices and supporting processes site-wide.- Active Directory management experience, as well as Server 2003-2019 build and configuration, some Server 2022 work- Responsible for end user support, troubleshooting, server implementation, client OS support- Internal LAN design and expansion including fiber specification, switch configuration and deployment- Maintenance of Siemens/Unity HiPath 4000 PBX and associated voice mail system user MACs, manage third party maintenance provider and all fiber and copper connections at location- Specification, deployment and management of site-wide IP based video monitoring system, including access based permissions and analog to digital IP converters, currently the largest number of deployed devices of any corporate site. Vendor system config and operation training (October 2017)- Experience in VMWare/vSphere configuration, migration, template creation, backup and restore of VM infrastructure (Veeam 5 - 11.x) and maintenance. - Develop and retain skilled technical resources, coordinate with peers for IT process development and implementation, supporting IT asset for other business units on site- Light Project Management, including successful enterprise-wide implementations of software and supporting hardware infrastructure and management of external contractors- Strong team building and analytical abilities, able to innovate when necessary. Evaluated, developed and deployed a number of utilities and applications that became company standards- Excellent communication skills, including ability to create easy to understand end user reference documentation- Chemical manufacturing/industrial plant experience with a strong safety culture

Baton Rouge, Louisiana Area

6 month contract assignment resulted in hiring as site IT support. Steadily progressed through various responsibilities, including enterprise malware management admin, development and deployment of client endpoint backup solution internationally. Rose to role of site IT lead prior to reassignment to production manufacturing facility as IT lead.

On site service, support and implementation of electronic retail systems, including Novell Netware(!) POS terminals and writing custom data conversion utility code for grocery store POS conversions.