Jack Avoux Email and Phone Number

Assist various entertainment groups at events with loading and unloading props and materials fromsemi-trucks; drive forklifts of varying sizes to move, load and unload stage and sound equipment; Assist with moving, installing and arranging various stages, sets, and equipment in venue; Load and drive company trucks to event locations delivering equipment; Assist and pull/stage gear for productions, Comply with all Star Way company safety and health policies and procedures.Temp Warehouse Manager & Special ProjectsProduction support; Ensure that all equipment is put away properly after each event; Maintain physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement. Manage pulling equipment for events and rentals; drive equipment to events as needed; Equipment Maintenance, examine equipment upon return and Determine maintenance schedules and process; Oversee process for repairs/replacements; maintain and schedule vehicles maintenance and cleaning; Developed Fleet maintenance schedule and daily checklist; Manage warehouse employees schedules and workloads.

Assist contractors with locating and suggesting the right product or tool they need for the job. Customer Service Utilize Excel spreadsheets to help track product totals.Order entry and Pulling Orders that are called, emailed, or faxed in, also helping those walk-in customers.Interfaces with customers daily which may include verbally (face-to-face & over the phone) or in writing with other departments.Assisting with Rental orders and check in of rental returnsAbility to trouble shoot and resolve customer support related issues.Provides backs-up support for other personnel as needed.Design and implement Recess displays to highlight particular products.End of day reports and close cash drawers.

Incoming calls – receive calls for all 30 locations, service issues, pricing, warranties, quote requests for Auto Glass, assess if customer needs repair or replacement. Find competitive pricing. Provide customer service by responding to technician and customer requests, arrival times, rescheduling, communications, and complaints. Purchasing – Checking stock at various locations and acquiring correct materials for job.Order Entry/schedule – obtain orders from Insurance companies or individuals calling in for service. Schedule jobs according to area and available technician. Maintain and update customer records.Invoicing – Processed credit card transactions.

Incoming calls - service issues, pricing, warranties, quote requests for auto glass, assess if customer needs repair or replacement. Find competitive pricing. Provide customer service by responding to technician and customer requests, arrival times, rescheduling, communications, and complaints. Purchasing – Checking stock at various locations and acquiring correct materials for job.Order Entry/schedule – obtain orders from Insurance companies or individuals calling in for service. Schedule jobs according to area and available technician. Maintain and update customer recordsAccount Set up – Assess customer’s needs for glass replacement. If company has multiple vehicles create pricing structure and set up account in computer

Respond to customer order and quotation requests received via walk in customers, telephone, e-mail, written, and faxed correspondence. Coordinate with other departments in handling purchase orders and providing service to customers.Provide pricing and delivery information. Placing special orders.Update and create reports using ExcelLocating product from other store locations to fill order. Monitor to ensure proper inventory turns. Bin location maintenance and coordinate added inventory of new products.Perform follow-up to ensure timely shipment of materials, Track open sales orders and customer satisfaction. Back up purchaser, counter sales, and safety team memberAssisting in training of new associates in product knowledge and SOP.Daily cycle counts

Primary functions to manage everyday operations of warehouse. Plan, direct and coordinate the storage and distribution of products and materialsReview work orders and reports to assign work assignments.Supervise activities of staff  for receiving, warehousing, and shipping products and materials.Create and update reports and data in ExcelResolve customer service issues.Responsible for all deliveries, truck maintenance, Scheduling, shipping, receiving, and ensuring all company policy and procedures are adhered too.Prepare and submit proposals.  Generate oral and written quotations. Perform follow-up to ensure timely shipment of materials and customer satisfaction.Implement warehouse safety and security programs and activities.

Expediting customers through the store's registers by ensuring the efficient operation of the cashier team and front-end operations. Assisting the supervision and training of Cashiers with product knowledge , taking over Cashier duties as needed and maintenance duties. Support development and accuracy by utilizing various tools. Product knowledge classes and other training.Proficient in the use of Prism.Provide product pricing by consulting the price matrix, as well as other complex tables, to determine the appropriate price. Develop code directives for certain product while maintaining target margin goals. Excellent customer service skills & superior product knowledge Maintain sales floor insuring tools are properly displayed and areas are safe and clean.; Hardware Pro Desk – Pilot program for all future Pro DesksResponsible for developing one-on-one relationships with and selling products to industrial, commercial and other professional customers. Providing outstanding service to customers through the developing and maintaining professional customer relationships paying special attention to customer’s needs and solutions. Thorough knowledge of all departments and how to use the products in each department. Acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and organized). Responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.