Built and maintained relationships with key accounts to ensure high levels of customer satisfaction, retention, and revenue growth• Developed and executed customer success plans to enhance satisfaction, retention, and revenue growth, ensuring alignment with project goals and timelines.• Managed end-to-end customer onboarding projects, collaborating with cross-functional teams, including sales, product, and support, to deliver seamless implementation and success.• Conducted regular stakeholder meetings and project check-ins to assess customer needs, address challenges, and provide tailored guidance and support.• Analyzed customer usage data and project metrics to identify trends, uncover growth opportunities, and recommend improvements to service offerings.• Designed and implemented customer success strategies, including customized training programs and resources to drive engagement and maximize value.• Handled escalations and complex projects, leveraging problem-solving skills to resolve issues efficiently while fostering positive client relationships.• Conducted customer satisfaction surveys and post-project reviews, analyzing feedback to refine processes and inform future strategies.• Partnered with sales teams during sales cycles, providing insights on customer needs and ensuring a seamless transition to success teams through project scoping and planning.• Mentored junior team members in customer success and project management best practices, promoting consistent high-quality service delivery.• Stayed current on industry trends, customer pain points, and emerging technologies, integrating insights into project management and customer success strategies to enhance outcomes.

• Managed the Microsoft consumer product business across multiple Best Buy Field Leaders and Partners, ensuring alignment with strategic goals and execution of initiatives.• Led cross-functional projects to align individual business models, using persuasion and negotiation to influence stakeholders and drive collective profitability.• Oversaw a team of five V-Microsoft Certified Advisors across multi-unit locations, ensuring accountability for revenue performance, team development, and community outreach programs.• Directed marketing projects by building collaborative internal and external partnerships, developing marketing assets, and designing program offerings that delivered long-term mutual outcomes.• Implemented Go-to-Market strategies for Microsoft 365, Windows OS, Xbox, and Surface Hardware, driving market share growth through strategic project execution.• Monitored and optimized project performance metrics, ensuring alignment with revenue goals and fostering team collaboration to exceed expectations.• Coordinated and executed field-level marketing campaigns and initiatives, leveraging project management principles to streamline delivery and maximize impact.

Designed learning strategy and delivery framework for store locations in the East region.• Developed and managed training programs to educate employees on Microsoft’s ecosystem, equipping them to lead workshops and drive engagement.• Planned and executed end-to-end hiring projects, including applicant screening, interviewing, onboarding, and new hire orientation, ensuring the selection of top talent.• Fostered a positive workplace culture by implementing initiatives that motivated employees to deliver exceptional customer service and achieve financial goals.• Conducted performance evaluation projects, holding one-on-one sessions to assess employee development, align individual goals with actionable strategies, and track progress against performance metrics.• Led talent development initiatives, using project management techniques to structure employee growth plans and ensure measurable outcomes.