Jack Benham Email & Phone Number

Croydon, England, United Kingdom

● Conducted rigorous screenings to identify potential clients as politically exposed persons(PEPs), subjects of interest (SIPs), or sanctioned individuals, ensuring adherence to legal andregulatory standards.● Built comprehensive Enhanced Due Diligence (EDD) files for verified matches, meticulouslydocumenting risk assessments and client interactions to support compliance with globalfinancial crime prevention regulations.● Authored detailed plausibility statements and provided well-founded onboardingrecommendations for high-risk customers, directly impacting decision-making processes incustomer relations.● Analysed a variety of customer documents, including bank statements and identificationpapers, to ensure authenticity and compliance with anti-money laundering (AML) standards.● Developed and administered Management Information (MI) reports concerning alert generationand resolution, providing critical data to support strategic operational changes.● Led training initiatives for new department members, designing and delivering training sessionsthat enhanced understanding of compliance protocols and financial crime risks.

Redhill, England, United Kingdom

● Handled inbound calls concerning complex financial queries such as voluntary terminations,part settlements, and payment holidays, providing detailed and accurate financial information.● Processed, logged, and followed up on Data Subject Access Requests (DSARs) in compliancewith GDPR, ensuring timely and secure handling of sensitive customer data.● Investigated and resolved credit file amendments, collaborating closely with credit bureaus tomaintain accuracy and integrity of financial records.● Responded to diverse queries from customers, dealers, and business development managersvia email, offering solutions and maintaining high customer service standards.● Actively participated in the continual development forum as a representative of the department,advocating for process improvements and technological enhancements to streamlineoperations.

Redhill, England, United Kingdom

● Managed high volumes of inbound customer inquiries, providing prompt and accurateresponses to ensure customer satisfaction and adherence to service standards.● Spearheaded the pilot implementation of the Santander consumer web chat system, enhancingdigital communication channels and improving customer service delivery.● Administered administrative tasks associated with refunds and loan clearances, ensuringaccuracy and compliance with financial regulations.● Collaborated with team members to handle administrative queues efficiently, maintainingorganisational productivity and customer service levels.● Contributed to the training of peers on new systems and processes, ensuring smooth adoptionand minimising disruption.

Greater London, England, United Kingdom

● Directed operations and staff management across 10 sites, overseeing a team of 52employees to ensure optimal performance and service delivery.● Negotiated contracts and pricing with schools and business managers, developing profitableand sustainable relationships.● Coordinated the scheduling and marketing of school facilities for events, significantly increasingutilisation and revenue.● Implemented financial strategies that included generating and chasing invoices, conductingfinancial reporting, and negotiating profit splits, driving business growth and financial success.● Managed social media campaigns and other promotional activities to enhance visibility andattract new business.

Caterham, England, United Kingdom

● Supervised daily operations, including facility opening and closing procedures, ensuring allactivities complied with organisational standards and safety regulations.● Took charge of emergency situations by coordinating first aid responses and evacuations,maintaining safety and calm during critical incidents.● Oversaw staff performance, delegating tasks and monitoring completion to ensure operationalefficiency and quality service delivery.● Managed financial operations including cashing up and banking, securing revenue andmaintaining financial accountability.● Conducted regular health and safety checks, stock orders, and maintenance of the plant roomto ensure a safe and well-functioning facility.

Greater London, England, United Kingdom

● Delivered fitness inductions and personal training sessions, fostering client engagement andpromoting health and fitness goals.● Led group exercise classes, creating dynamic and motivating environments that encouragedactive participation and community building.

Level 6 Diploma In Financial Crime Prevention, Financial Crime

'This advanced level qualification will better equip you to meet the many challenges associated with identifying, understanding.

Specialist Certificate In Combatting The Finance Of Terrorism, Financial Crime, Merit

'Explore the key motivating factors and ideologies that drive terrorists, and how they raise and use funds to advance their goals.