1. Responsible for front of house, introducing the selection of natural wines and entertaining customers to promote sales.2. Created and promoted marketing campaigns on social media to increase customer footfall.3. Trained new hires and handled shift scheduling.

1. Acted as the customer/vendor facing point of contact for the accounting team, resolving invoicing and payment queries.2. Maintained strong relationships with vendors, negotiating contracts and terms to increase our commission rates and gain more favourable payment terms.3. Oversaw the timely and accurate invoicing of clients, monitoring and chasing outstanding payments.4. Leveraged financial software (Xero, Salesforce) to record, reconcile, and track AR and AP transactions.5. Supported the finance team during month-end and year-end closing processes, providing accurate AR and AP data for financial reporting.

1. Designed comprehensive tailor made tour packages to a range of European destinations including transport, accommodation, activities and excursions.2. Negotiated with a range of suppliers including hotels, transport companies and restaurants in competitive European travel destinations to secure exclusive preferable rates.3. Created marketing materials with Adobe Illustrator and distributed these to existing and potential clients.4. Established an extensive list of clients/suppliers with Salesforce software, aiding the digitalisation of the organisation and enhancing marketing efficiency.5. Executed crisis management strategies in the event of disruption to a travel itinerary (natural disasters, supplier overbooking etc.) maintaining the safety and satisfaction of clients.