Jack Bitcon Email & Phone Number

Charlotte, North Carolina, United States

Lead strategic scoping and consultation (both pre- and post-sale) to identify optimal solutions for varied customer needs, deliver POC, determine product fit, and streamline implementation processes. Conduct tailored demonstrations, ranging from dashboards in Looker, PowerBI, and Tableau to data warehouses and automated script-based solutions, highlighting the tangible value of Supermetrics products to drive stakeholder buy-in and increase the potential for larger deals.Reduced customer churn by implementing effective technical strategies, in collaboration with Customer Success and Support teams.Oversee 8-12 week long project lifecycles for clients lacking the bandwidth or technical expertise to implement Supermetrics products; set customer expectations and ensure alignment of each project phase with their overarching goals.

Developed and monitored Key Performance Indicators (KPIs) for internal stakeholders to gauge organizational health and operational effectiveness. Ensured targets were met through comprehensive data analysis and reporting of financial/AP/AR data, web traffic, and return on ad spend.Modernized the reporting infrastructure using Microsoft Azure, to enhance data accuracy and reporting efficiency.Leveraged financial and marketing data platforms such as Facebook Ads, Quickbooks, Google Analytics, HubSpot, and Google Ads for data generation and refinement to produce clear, actionable weekly reports for stakeholders.Delivered comprehensive performance reports to clients, enabling them to achieve optimal spend effectiveness and targeted campaign outcomes through strategic data analysis and insights.Contributed to the district-wide live streaming initiative during the COVID-19 pandemic to install streaming infrastructure across major school districts in North Carolina.Administered internal financial systems and QuickBooks accounts to secure timely transactions and maintain fiscal oversight which included managing payroll and revenue sharing with key educational stakeholders.