Working within a family business afforded unique opportunities whilst the firm transformed 1 of 4 petrol station sites after £1 million investment.- Present at meetings with architectures, the key supplier, and the board of directors.- Taught the thought and decision-making process behind merchandising, operational management, administration tasks, profit prediction, and sales decisions relating to food, beverages and alcohol.- Participated and input into the creation of a new long-term strategy for the firm, moving away from cheaper products to premium brands in order to reflect the new identity of the company and their site.

Working independently on single staffed site, responsible for all customers and contractors, locking up and opening up the site, cashing large sums of money, and stock checking deliveries.- Service largely dependent on offering unique customer experience due to saturation and competitive nature of the industry.- The role required adaptability, due to the family-based hierarchy within the firm, which often led to role changes, staff support and management responsibilities.

- Strict adherence to scripted provision of excellent customer experience; from arrival at the venue to exit.- Proficient in over 30 cocktails, requiring synchronised service to assure equally excellent customer experience.

- Supervision of children aged 4-8, overseeing sports activities and providing language support.