Jack Booth Email & Phone Number

• ○ In addition to the responsibilities of the previous role:
• Served as acting team lead during absence of current management.
• Managed escalations from clients and internal staff.
• Attended and participated in team and leadership meetings.
• Trained new team members in processes and client knowledge.
• Headed the team’s quality assurance program in reviewing client interactions.

Sydney, Australia

• Provided desktop and application technical support to clients via phone and email.
• Constantly adapted to a wide variety of evolving customers and systems.
• Managed escalations to level 2 and 3 engineers.
• Worked alongside a team to develop creative solutions to long and short-term issuesexperienced by our clients.
• Ensured that new information is regularly documented and maintained.

Sydney, Australia

• Performed research on target audience of a new service.
• Collected pertinent data regarding potential target audience.
• Created and maintained a database of collected information.
• Consistently held meetings with and reported to superiors.

Sydney, Australia

Sydney, Australia

Sydney, Australia