Jack Bostock Email & Phone Number

Birmingham, England, United Kingdom

My duties included:• Closing customer accounts, producing their final bills and ensuring accuracy.• Liaising with energy suppliers to resolve energy queries.• Working in a high-pressure environment, meeting daily individual targets along with department-wide overall targets.• Adhering to OFGEM and GDPR regulations.• Maintaining a keen eye for detail, ensuring that nothing goes unnoticed as there are many variables involved.• Liaising with other departments, particularly customer service to meet the needs of customers quickly and efficiently.• Customer-facing responsibilities, including responding to complaints and resolving complex queries.

Leeds, England, United Kingdom

Graduated with a BA 2:1 in Ancient History with History.

Birmingham, England, United Kingdom

I was employed by the Rates Management Unit to assist them over the changing of the financial year when the workload is at its highest. My duties include:• The handling of confidential documents.• Adhering to GDPR and financial compliance regulations.• Approving business rates bills and calculating instalments, including six figure sums.• Opening the confidential post from clients and billing authorities, ensuring this has been scanned and highlighted to the relevant authority.• Liaising with colleagues and customers to ensure a seamless billing process.• Delivering an excellent customer experience.

Birmingham, England, United Kingdom

Birmingham, United Kingdom

Birmingham, United Kingdom

Bachelor Of Arts - Ba, Ancient History And History, 2:1

4 A Levels A-B, 10 Gcses A*-B