Jack Bowden Email & Phone Number

Southend On Sea, United Kingdom

Roles and responsibilities:• Lead planning and execution of product launches.• Continuous optimisation of products, pricing and categories ensuring most relevant and profitable offering.• Work with the Head of E-Commerce, Head of Marketing and Head of Search to constantly improve the product experience of our website.• Take ownership of the performance of product categories in terms of sales and profitability• Regularly monitor and reporting of KPIs and Product… Show more Roles and responsibilities:• Lead planning and execution of product launches.• Continuous optimisation of products, pricing and categories ensuring most relevant and profitable offering.• Work with the Head of E-Commerce, Head of Marketing and Head of Search to constantly improve the product experience of our website.• Take ownership of the performance of product categories in terms of sales and profitability• Regularly monitor and reporting of KPIs and Product sales• Updating website and answering (where relevant) web queriesStrategy:• Drive a data driven, clear market winning strategy by understanding customer priorities and needs• Drive the product roadmap setting out development through to future growth• Analyse market, competitor and customer trends ensuring most relevant product offering Show less

• Creating and presenting company stats and figures through Excel.• Product development and analysis• Working on a CMS to deliver changes to structure and view of the website. • Website maintenance/Trouble shooting website issues and fix• Sage pay and PayPal payment tracing when dealing with lost orders• Customers online account recovery for logins• Employee account maintenance for in-house systems• Competitor pricing analysis • Filemaker issue reporting and… Show more • Creating and presenting company stats and figures through Excel.• Product development and analysis• Working on a CMS to deliver changes to structure and view of the website. • Website maintenance/Trouble shooting website issues and fix• Sage pay and PayPal payment tracing when dealing with lost orders• Customers online account recovery for logins• Employee account maintenance for in-house systems• Competitor pricing analysis • Filemaker issue reporting and repair • Working directly with the managing direct on changes to the business and processes Show less

Southend On Sea, United Kingdom

Roles and responsibilities:• Working in a high pressure call centre environment• Answering customer queries quickly and at the first time of asking• Providing excellent customer service• Managing customer complaints in line with local and regulatory requirements• Selling relevant products to customers• Assisting customers in reporting lost and stolen cards• Escalating any instances of suspicious activity on cards• Dealing with challenging customersKey… Show more Roles and responsibilities:• Working in a high pressure call centre environment• Answering customer queries quickly and at the first time of asking• Providing excellent customer service• Managing customer complaints in line with local and regulatory requirements• Selling relevant products to customers• Assisting customers in reporting lost and stolen cards• Escalating any instances of suspicious activity on cards• Dealing with challenging customersKey Achievements:• Achieving sales targets on a monthly basis• High rated call quality results• Helping to organise, and participate in corporate charity events including landscaping and gardening for Havens Hospice Show less