Jack Brain Email & Phone Number

Torquay, England, United Kingdom

The Application Management Services team are responsible for the support and development of integrated IT solutions to support the day-to-day clinical activities of the Trust, utilising several key 3rd party IT systems and some bespoke development. The team provide support services core Trust activity including:• Support and Development of key Trust IT systems including IHCS/PAS, Clinical Portal, InfoFlex, CRIS, PACS, Symphony, VitalPac, Nerve Centre, Winpath, CyberLab and WinDIP/Cito• Over 40 interfaces including PAS demographics feeds, patient registrations, document feeds to a shared repository and letters, reports and lab results to GP’s• Data feeds from a number of systems to the Clinical Portal to provide a consolidated patient record• Sending inpatient, outpatient and breast screening reminder texts and rules-based alerts for abnormal lab results and patient activity for managed cohorts of patients with long term conditions (e.g. diabetes, MS, stoma and heart failure)• User management and support for queries and issues for over 3,000 InfoFlex, and 3,000 Clinical Portal users and associated system.• System upgrades to ensure we maintain supported versions and security levelsExamples of recent developments include:• Development of the Covid appointment app supporting the Trust vaccination hub in booking and tracking appointments for staff and the wider Devon health community, and managing vaccine supplies to minimise wastage.• Management of emergency patient groups to enable tracking of patient cohorts throughout their journey irrespective of location to support day case surgery• Migration of the colposcopy module from a legacy system to infoFlex• Creation of electronic forms, replacing paper forms including SNAP form to support Stroke Service to capture and report national data set, referral forms for physiotherapy to enable patient referral tracking

Torquay, England, United Kingdom

After a very successful year and half as a Server Operation Specialist I was offered the position as a Server Infrastructure Specialist. This new role is a senior position within the team and I have a team member that reports to me with any issue they may have. This new role has given me the opportunity to lead on high-level projects within the department. As well as the new opportunities this position has given me, I’m still involved in managing, maintaining and implementing a multitude of services provided by the Torbay and South Devon IT Operations department. This includes administering and supporting over 400 virtual machines hosted on a vSphere 6.7 virtual environment running a mixture of Windows and Open Source operating systems.This year I finished a large project that I was leading. This was migrating all the GP sites that the South Devon Health Informatics Service manage onto out South Devon Domain and putting a new infrastructure in for them to use. The GP sites have a child domain from our root domain and all GP sites have RODC’s (Read-Only Domain Controller’s) that replicate with the DC’s that we host.Other technologies I have experience in include:• Microsoft System Centre Data Protection Manager• Veeam Backup and Replication• Advanced Group Policy Management Deployment and Management• Dell Compellent Storage Centre Deployment and Management• Accellion Cloud• Sophos Cloud• DHCP• DNS• Windows Server 2008 R2, 2012 R2, 2016 & 2019• Linux CentOS 8• Distributed File System (DFS)

Torquay, United Kingdom

My role as a Server Operations Specialist involves managing, maintaining and implementing a multitude of services provided by the Torbay and South Devon IT Operations department. This includes administering and supporting over 400 virtual machines hosted on a vSphere 6.7 virtual environment running a mixture of Windows and Open Source operating systems.The day-to-day tasks include managing the IT helpdesk, assisting first-line issues such as file share access, file restores and user account management when required including monitoring and actioning requests and issues reported though the Server Team mailbox and telephone. As well as this, the team are expected to fulfil an infrastructure support role in the team on rotation, requiring extensive knowledge of Microsoft Data Protection Manager and Quest vRanger to ensure that backups to both disk and tape completed successfully. Another part of the role includes administering patches to virtual machines in the pre-agreed maintenance windows for crucial live clinical systems.

South Devon

Work in a team of desktop engineers to provide support for Torbay hospital and the surrounding community hospitals and GP sites. Assisting in management, repair and maintenance of over 6000 desktop/laptop systems. Providing onsite support when the problem can't be solved remotely. Been involved with a few PC role out projects replacing old machines with newer up to date machines.I'm also the point of contact for the GP sites in Torquay and Paignton. Getting involved with the system migrations to EmisWeb and also the server migrations. Helping with any site projects they may have and also new installation of equipment. Administering active directory for the GP sites creating and editing user and computer accounts, Setting up new group policies for the domain and helping with the network on site.• Support for South Devon Health Care users and surrounding organisations• Support Windows XP, Vista, 7 and 8• Support of Apple products (iPods, iPads, iPhones and Macs)• Desktop support• Patching Network Cables• Configure Cisco Switches to enable ports• Re-image Laptops and Desktops• Monitoring Service Desk Activity• Remote Support For Users• Onsite support for users within the hospital• Supporting users with problems on clinical software• Install and configure networked and shared printers• Home visits for users that work from home• Printer installations • Installing Desktops and Laptops within Hospitals and GP sites

South Devon

Work in a team of desktop engineers to provide support for Torbay hospital and the surrounding community hospitals and GP sites. Assisting in management, repair and maintenance of over 6000 desktop/laptop systems. Providing on site support when the problem can't be solved remotely. Been involved with a few PC role out projects replacing old machines with newer up to date machines.• Support for South Devon Health Care users and surrounding organisations• Support Windows XP, Vista, 7 and 8• Support of Apple products (iPods, iPads, iPhones and Macs)• Desktop support• Patching Network Cables• Configure Cisco Switches to enable ports• Re-image Laptops and Desktops• Monitoring Service Desk Activity• Remote Support For Users• On site support for users within the hospital• Supporting users with problems on clinical software• Install and configure networked and shared printers• Home visits for users that work from home• Printer installations • Installing Desktops and Laptops within Hospitals and GP sites

Paignton

My role here commenced as an apprentice involving a degree of onsite training. This led to a full IT support role. My role includes daily maintenance tasks, ie., back-ups, server room checks and AV checks. I provide assistance and support on all aspects of IT to users, building PC’s, mobile phone support, wifi access and more. I have also been assisting engineers with testing devices that are produced by Oclaro.• Front line support for users• Desktop support• Data center maintenance• Data Back-up• Re-image PC's• Monitoring Service Desk Activity

This role was an apprenticeship which was mainly onsite training with the odd trip to Reading to do week courses and exams. My daily roles are listed below:• Front line support for users• Desktop support• Data center maintenance• Data Back-up• Re-image PC's• Monitoring Service Desk ActivityAs well as my daily roles helped with projects that my mentors were working on in my time with the company.

Newton Abbot, England, United Kingdom

This was a part time position while I was in college, I would work weekends and during the week in school holidays. I started as a food runner and worked my way up to becoming a kitchen assistant. My roles while worker here included:• Food Running• Taking orders• Stock rotation• Food Prep• Cooking

Sixth Form

ICT - AS Level - C Media Studies - AS Level - C IMedia - AS Level - Pass An Award in Workplace Hazard Awareness

High School

Full Course ICT - Distinction Physical Education - B Maths - C English Language - C Core Science - C Additional Science - C Media Studies.