Jack Brasser Email & Phone Number

Mitcham, GB

WFH

• Actively represent the interests of union members across the Southeast region, handling a broad range of employment matters including performance reviews, health and wellbeing issues, as well as disciplinary and.
• Successfully advocated for and implemented a major redesign of the customer abuse policy, significantly enhancing the safety and security of union members within their work environments.
• Lead and mentor a team of 25 union representatives, providing extensive training and coaching on effective negotiation and employee relations strategies.
• Develop and oversee the launch of 'Viva Engage', a digital collaboration platform within Lloyds Banking Group, aimed at enhancing communication and promoting the benefits of union membership, which subsequently.
• Sit on a monthly health and safety forum with high-level business stakeholders, discussing key trends and upcoming challenges, and collaboratively finding solutions to improve workplace conditions.
• Regularly participate in the duty officer rotation, offering direct support through phone calls, emails, and web chats, advising union members on various employment issues and facilitating effective resolutions.

London, England, United Kingdom

• Deputised for the Branch Manager, overseeing all aspects of branch operations including financial management, customer service, and compliance with legal and corporate guidelines.
• Directed the branch during a management transition period from 2018 to 2021, leading to top performance in customer service metrics nationally and receiving multiple commendations for excellent service.
• Organised and hosted community engagement initiatives, such as police drop-in sessions to educate the community on fraud prevention, significantly strengthening community trust and cooperation.
• Led the branch through a major technological upgrade by coordinating the rollout of Windows 10, reducing expected downtime by over 70% through effective project management and staff training.
• Recognised as a key resource for procedural and technical knowledge within the branch, frequently consulted by both peers and senior management for expertise on complex banking operations and systems.

Croydon, England, United Kingdom

• Managed store operations, overseeing staff performance, customer service, and inventory management.
• Trained new employees on store procedures and customer engagement techniques, improving overall staff performance and customer satisfaction.
• Conducted regular stock audits to ensure optimal inventory levels, minimising stock-outs and overstock situations.
• Developed promotional strategies to increase customer footfall and sales, including seasonal displays and loyalty promotions.
• Handled customer inquiries and complaints, resolving issues in a manner that maintained customer loyalty and compliance with company policies.

Canary Wharf

• Supported senior IT staff in the maintenance and upgrading of banking platforms, gaining hands-on experience with complex financial software and systems.
• Assisted in troubleshooting and resolving technical issues, providing valuable support that contributed to the overall stability of the IT infrastructure.
• Participated in projects aimed at enhancing system security and operational efficiency, learning critical aspects of IT management within the financial sector.