Jack Brasser Email & Phone Number

Mitcham, Gb

Wfh

● Actively represent the interests of union members across the Southeast region, handling a broad range of employment matters including performance reviews, health and wellbeing issues, as well as disciplinary and grievance proceedings.● Successfully advocated for and implemented a major redesign of the customer abuse policy, significantly enhancing the safety and security of union members within their work environments.● Lead and mentor a team of 25 union representatives, providing extensive training and coaching on effective negotiation and employee relations strategies.● Develop and oversee the launch of 'Viva Engage', a digital collaboration platform within Lloyds Banking Group, aimed at enhancing communication and promoting the benefits of union membership, which subsequently increased engagement particularly among younger members.● Sit on a monthly health and safety forum with high-level business stakeholders, discussing key trends and upcoming challenges, and collaboratively finding solutions to improve workplace conditions.● Regularly participate in the duty officer rotation, offering direct support through phone calls, emails, and web chats, advising union members on various employment issues and facilitating effective resolutions.● Instrumental in the development of a third-party collaboration system, enhancing interconnectivity between union representatives and staff, thereby fostering a more integrated approach to union activities and member support.

London, England, United Kingdom

● Deputised for the Branch Manager, overseeing all aspects of branch operations including financial management, customer service, and compliance with legal and corporate guidelines.● Directed the branch during a management transition period from 2018 to 2021, leading to top performance in customer service metrics nationally and receiving multiple commendations for excellent service.● Organised and hosted community engagement initiatives, such as police drop-in sessions to educate the community on fraud prevention, significantly strengthening community trust and cooperation.● Led the branch through a major technological upgrade by coordinating the rollout of Windows 10, reducing expected downtime by over 70% through effective project management and staff training.● Recognised as a key resource for procedural and technical knowledge within the branch, frequently consulted by both peers and senior management for expertise on complex banking operations and systems.

Croydon, England, United Kingdom

● Managed store operations, overseeing staff performance, customer service, and inventory management.● Trained new employees on store procedures and customer engagement techniques, improving overall staff performance and customer satisfaction.● Conducted regular stock audits to ensure optimal inventory levels, minimising stock-outs and overstock situations.● Developed promotional strategies to increase customer footfall and sales, including seasonal displays and loyalty promotions.● Handled customer inquiries and complaints, resolving issues in a manner that maintained customer loyalty and compliance with company policies.

Canary Wharf

● Supported senior IT staff in the maintenance and upgrading of banking platforms, gaining hands-on experience with complex financial software and systems.● Assisted in troubleshooting and resolving technical issues, providing valuable support that contributed to the overall stability of the IT infrastructure.● Participated in projects aimed at enhancing system security and operational efficiency, learning critical aspects of IT management within the financial sector.