Jack Brown Email & Phone Number

Remote

Edmond, Oklahoma, United States

Build a relationship with vehicle owners, repairers and insurance personnel to negotiate costs and close customer sales, as well as communicate the importance of the satisfaction surveyInspect, analyze and evaluate damaged vehicles to create a comprehensive and accurate damage reportOversee compliance with all insurance client requirements, processes and metrics when writing estimates including part selection, photo documentation and upload requirementsJuggle multiple scheduling estimates, arrivals and deliveriesProvide customers with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service. Participate in the final repair plan meetings after complete disassembly in order to write accurate estimates/supplements and ensure timely uploads of estimates/supplements as requiredComplete I-Car annual training Complete KPA safety training monthly and OSHA training as neededManage repair plans according to OEM specifications and company standards, including Alldata, I-CAR, and the WOW Operating WayAttend/collaborate with team during daily production meetingsOther duties as assigned