Manage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend… Show more Manage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targets Show less

Prepare alcohol or non-alcohol beverages for bar and restaurant patronsInteract with customers, take orders and serve snacks and drinksAssess customers’ needs and preferences and make recommendationsMix ingredients to prepare cocktailsPlan and present bar menuCheck customers’ identification and confirm it meets legal drinking ageRestock and replenish bar inventory and suppliesStay guest focused and nurture an excellent guest experienceComply with all food and… Show more Prepare alcohol or non-alcohol beverages for bar and restaurant patronsInteract with customers, take orders and serve snacks and drinksAssess customers’ needs and preferences and make recommendationsMix ingredients to prepare cocktailsPlan and present bar menuCheck customers’ identification and confirm it meets legal drinking ageRestock and replenish bar inventory and suppliesStay guest focused and nurture an excellent guest experienceComply with all food and beverage regulations Show less