Jack Carmichael, Cssbb, Pmp Email & Phone Number

Cleveland, Ohio, United States

Responsible for overseeing various business operations, including monitoring and analyzing the current system of production or provision for efficiency and devising strategies for improvements. Oversee the efficient and successful administration of labor, productivity, quality control and may serve as a company representative regarding regulatory issues..

Jubilant is a Human Capital Management (HCM)/Payroll software consulting partner. We provide vision for your software evaluation/selection and implementation to support our client’s today and prepare them for tomorrow’s change.Responsible for ensuring quality execution throughout the organization including but not limited to UKG Pro implementations, people.

Cleveland/Akron, Ohio Area

• Director of Business Process Analysis | Rocket Mortgage FieldHouse Oversee the day-to-day activities of the business analysts, whose projects are intended to enhance the overall effectiveness or efficiency of.
• Serve as project leader on all aspects of performance improvement projects – problem evaluation & diagnosis, solution development, and implementation oversight.
• Responsible for managing team members, adhering to timelines and ensuring project budgets are met.
• Serve as primary point of contact on projects -- maintain close dialogue with senior leadership and key constituents.
• Conduct post-mortem analysis on implemented recommendations – identify areas of success and identify any further analysis or improvements needed.
• Work with the Vice President of Business Intelligence to identify and prioritize operational improvement projects.

Cleveland/Akron, Ohio Area

• Served as the eyes and ears of the company while focusing on providing game changing process improvement recommendations to casino business partners.
• Overhauled the paid time off request process for the table games and poker departments, which resulted in a 60% decrease in employee complaints on yearly satisfaction survey.
• Participated in negotiations between the casino and the union in regards to division of table games and poker departments.
• Conducted schedule rebids for both team member and supervisory levels in poker and table games.
• Generated an additional $650K in table drop due to schedule flexibility as a result of rebid.
• Revamped employee recognition program to increase participation, streamline nomination process, and restructured a new voting committee. Resulted in a 67% increase in nominations.

Seidman Cancer Center In Cleveland, OH

• Provide customer service delivery at Seidman Cancer Center. Lead a diverse team that provides customer requested products (At Your Request ) within 45 minutes of the request.
• Consistently met or exceeded on time delivery requirement of 95% within my department
• Accountable for weekly inventory valued at $20k, personally conduct inventory assessments weekly of 650 line items to ensure customer requests are met without shortages.
• Manage and schedule staff personnel of up to 30 employees
• Manage product delivery schedule using company planning software
• Conduct daily patient satisfaction follow up, customer product assessments, and safety audits to ensure all quality requirements are met.

Various Locations In Ohio, Pennsylvania, And New York

• Provided strategic and operational direction to service personnel in all facets of cafeteria operations. Responsible for managing union hourly and staff personnel to achieve on time performance standards with speed and.
• Managed staff personnel of up to 39 employees per shift
• Provided leadership to ensure policy compliance
• Improved service levels through quality control
• Conducted food safety audits to exceed minimum standards
• Established daily catering schedules to meet customer demand

Quicken Loans Arena, Cleveland, OH

• Responsible for providing functional leadership and expertise to each event at the Quicken Loans Arena. Established new food options on in-seat menus to enhance the event experience for all customers. Managed all.
• Supervised over 100 staff members
• Conducted all employee training sessions
• Created customer surveys as a tool for service improvement
• Empowered employees to achieve through feedback and training

Blossom Music Center, Cuyahoga Falls, OH

• Promoted to Director with full responsibility to oversee all functions of service and food handling. Coordinated all key activities to ensure a given event at Blossom Music Center exceeded expectations. Created a work.
• Responsible for product quality
• Organized product purchases to comply with standards
• Directed over 100 service personnel to meet event demands
• Maintained food safety standards and corporate compliance rules
• Managed personnel schedules for each event

Bachelor Of Science - Bs, Sport Management

Master'S Of Science, Sports Management

Bachelor'S Of Science, Sports Industry