-Provided personalized guidance and support to over 200 students, enhancing their academic satisfaction and facilitating informed decision-making, which resulted in a 90% success rate in aligning students’ academics with their career goals-Designed and implemented a new system within Salesforce to meticulously track all phone calls and discussions, ensuring detailed documentation and follow-up, which enhanced the advising process for the department by 30%

-Provided strategic recommendations to the CTO, including implementing a SIEM, password manager, and upgrading to P2 licensing, resulting in a projected 30% reduction in incident response times-Authored and implemented Burnley FC’s Incident Response Plan, Risk Management Strategy, and Third-Party Vendor Management Strategy, effectively managing 54 vendors and reducing incident response times by 20%-Successfully consulted Burnley FC in the Community to achieve PCI DSS compliance within 3 months, preventing potential fines of up to $5,000 to $20,000 a month and securing payment data for the first time in 6 years-Resolved 15 critical VLAN issues within 3 hours before a major match against Blackburn Rovers while being the sole in-house tech support, ensuring secure operations for staff members in the absence of the IT manager-Developed and presented an RFP for remote conferencing solutions, keeping the project under budget by 10%, securing efficient solutions for staff across Burnley FC and Burnley FC in the Community

-Optimized and refined machine learning models specifically for the purpose of enhancing trash detection capabilities, which resulted in a 10% increase in detection efficiency and 15% reduction in response times by custodial staff-Collaborated closely with the engineering team to maintain high model accuracy rates, consistently achieving and sustaining a 95% accuracy level through rigorous monitoring, retraining, and updating of model parameters-Led the evaluation and testing of over 20 different machine learning algorithms, aiming to identify and deploy the most effective solutions for real-time trash detection, ultimately improving accuracy by 12%

-Spearheaded the enhancement of MacBook security, developing and implementing over ten custom configuration profiles and security policies that led the organization to achieve CIS (Center for Internet Security) Levels 1 and 2 compliance-Authored and deployed a critical script within Google Apps to facilitate the seamless transfer of data for over 40 employees from Google Sheets to Salesforce, contributing significantly to operational efficiency and data management-Designed and implemented a comprehensive “Resource Management” time tracking system, integrating advanced API usage and data manipulation techniques to streamline project management processes across a workforce of 60 employees

-Monitored the repair and refurbishment process of over 1,000 calculators, laptops, monitors, and PCs, ensuring each device met stringent quality standards and was fully functional before shipment to clients-Negotiated with over 15 clients to identify and procure new hardware solutions, strategically optimizing the performance of the company’s computer inventory, resulting in upgraded efficiency and client satisfaction-Demonstrated an organizational prowess in preserving and systematically organizing all records, documentation, and files associated with quality assurance and inspection tasks, facilitating seamless audits and promoting a culture of excellence within the organization