Jack Carr Email & Phone Number

Seattle

Greater Seattle Area

Quality Assurance Program Manager for the Hardware Engineering Group at AWS.

Seattle

Phoenix, Az

- Coordinate with internal and external partners to facilitate and assist in ensuring freight is delivered and received in a timely and successful fashion.- Analyze system vulnerabilities and inefficient procedures and work to strengthen, standardize, and enhance all processes.- Served as project lead to make wholesale changes to our network's Web based appointment request portal. Collaborated with internal technology teams to add new functionality to the portal and improve overall stakeholder experience. - Spearheaded the merge of the Imports sector within the TOC space. This project included: 1) Working with the Seattle Imports team to learn their processes and identify pain points. 2) Refine existing processes and create new SOP's. 3) Develop a training program to educate TOC members on how to handle Imports exceptions.- Showcased exceptional customer service skills and received high praise from internal partners for the efforts made in executing expedited shipment requests throughout Amazon's Holiday Peak period.

Seattle, Wa

- Supervised a team of five VMI specialists and four Night Truck specialists: managed schedules, delegated tasks, analyzed performance, recruited and trained new hires.- Worked directly with outside sales team and customers to propose, present and finalize new VMI contracts.- Designed and implemented procedures to streamline overall logistical processes of both VMI and Night Truck programs.- Streamlined successful execution of VMI construction projects: Coordinated setup process, conducted monthly evaluation meetings and tracked project issues.