Jack Carroll Email & Phone Number

Head of the Information Technology Group supporting the North American offices of Landesbank Baden-Wurttemberg or LBBW. Recently completed the 2016 NYS Federal Reserve Bank and NYSDepartment of Financial Services year end information technology audit without any major findings as a result of ensuring all of the information technology policies and procedures for the branch are current and in alignment with the ever increasing cyber security concerns.Currently working on the management team overseeing the evaluation and implementation processes and procedures to support the newly released NYCRR Part 500 Cyber Security and NYDFS Part 504 Transaction Monitoring. Branch office representative to the Global Branch Office technology team supporting the US, London, Singapore and Stuttgart Germany offices. The team was developed to work on global inititives aimed at sharing resources and projects through collaborative efforts to support the Branch offices. We are actively performing a pre-study and cost analysis for potentially consolidating the branch data centers and infrastructure into a single hosted facility somewhere in Europe.

Bruxelles, Paris, Be

Executed a multi floor complete technical build out and renovation of an active location inclusive of a trading floor, data center and structured cabling plant. Finished on time and on budget without any business interruption. Engineered and executed the company’s first full disaster recovery test from the alternate location in Pennsylvania using floating seats from SunGard Recovery Services.Implemented DEXIA North America’s first auditable and executable IT General Controls designed to align with state, local and federal regulatory requirements. Successfully remediated over 96 audit recommendations from the NYSBD, The Federal Reserve Bank, and DCL Paris baseline security audit. Presently designing a complete virtualized desktop and blade server environment using VM, Zen Desktop and Zen App systems to accommodate and support business requirements with an anticipated return on investment realized against a server and desktop refresh within 2 – 3 years based on current conditions.Presently working to replace all current outdated and obsolete Multifunction Printing Devices with new state of the art Multifunction Printing Devices complete with secure printing capability for all staff. These new systems provide users with the ability to print a confidential file to any MFD within the environment without concern as the secure print function will not release the queued up print until the owner passes his or her ADT issued ID card over the card reader. The new systems will also result in a net printing savings of over 200K dollars over a four year period

Managed the implementation of all voice, data, structured cabling, IDF, MDF, UPS and systems related to infrastructure for all AIG companies in both North and South America. The average total budget for all active projects was consistent of 10 – 15 million dollars US with all projects to date executed on time and on budget. Managed the Voice and Data infrastructure upgrade to 31 floors of 180 Maiden Land that included the installation of a new AVAYA 83xx host and chassis to support the entire downtown campus, along with the complete retrofit of some 60 IDF and MDF closets to support approximately 2500 users. The overall technology budget for this specific project was over 11.4 million with all critical milestones having been met or exceeded. The project was specifically complicated in that special attention needed to given to the timing and scheduling as this was a fully functional Goldman Sacs office. Provided an entirely separate and isolated parallel infrastructure totally operational and capable of supporting AIG’s voice and data systems on day one while we transitioned into the floors as they became available. Th

New York, Ny, Us

Designed and implemented AIG’s first automated system for the management of logical user access to all databases, applications and systems within AIG Investments. This system was designed to roll up into the AIG Identity Management Standard once implemented by AIGGS. The system successfully managed and passed the previous SAS70 and SOX404 audits as conducted by Ernst and Young, Price, Waterhouse, Coopers and the Securities and Exchange Commission for our IT controls.In 2003 AIG Investments initiated a downtown consolidation plan of its offices that were located in various AIG and non AIG locations into the 70 Pine Street location. This project required my technology team to not only design and move over 700 employees into 7 floors of AIG, but required a complete build out of a tier 3 data center and construct a trading floor using IPC trading systems called the Alliance 300. We partnered with Sector Communications, Bloomberg, Reuters and IPC on the migration of over 96 broker dealer lines and circuits to ensure that the cut over was seamless and no trade operations would be affected. The move was completed on time and without a single trading system or circuit failure.In 1999 I initiated a project to design and implement AIG’s first disaster recovery site complete with 60 workstations and a real time replication system that backed up all application and financial data to a recovery facility in Jersey City. Contracted with SunGard Recovery Services group and obtained an AIG Investments dedicated facility complete with storage space to house all back up tier 1 production data and applications. Negotiated a deal with AT & T, Bloomberg, and AIGT to port previously identified phones, services, and information to the facility if a declaration was enacted.

Paris, Fr

Hired to oversee the implementation and management of the Windows NT 4.0 rollout for over 1600 desktops and laptops within the domestic US. Took over management of the SG helpdesk supporting the North Americas to which I hired 16 technical specialists in various areas of strength. Implemented a call tracking system for the helpdesk that provided an immediate ROI with an increase of over 200% in productivity as a result with a daily ticket closure rate of over 90%. The tracking system provided management with incident reporting on daily, weekly, monthly and quarterly basis that was used for training and monitoring purposes.

Information Technology, Computer Information Systems

Computer Information Systems