I am a dynamic Global Operations Strategist and fixed income data and pricing specialist with a proven track record of driving innovation, optimizing efficiencies, and elevating client satisfaction in the financial services industry. With over two decades of experience leading multi-million-dollar business units, I have successfully transformed operations and launched high-impact products that deliver measurable results.Throughout my career, I have excelled at integrating complex business units, reducing operational costs, and enhancing client support systems. One of my proudest achievements includes establishing a 24/7 ‘follow the sun’ customer support model for S&P Capital IQ's data feed products and improving client satisfaction from 85% to over 93%. Additionally, I successfully reduced operational expenses by over $1M without compromising quality and spearheaded the integration of a $100M business unit into ICE Data Services.In my most recent role at Moody's Analytics, I led the Global Product Operations and Client Success team, where I collaborated closely with the Product Strategy Team to ensure seamless client support during product launches and ongoing improvements. I developed and executed comprehensive operational support plans that reduced issue resolution times by 20%. My efforts in tracking and synthesizing customer feedback across multiple channels led to a 10% increase in client satisfaction, and I played a critical role in driving a 15% increase in successful product deployments.As the Digital RPIE Product and Operations Director at MGNY Consulting, I transformed Real Property Income & Expense Reporting, increasing efficiency by 20%. Using Agile methodology, I rapidly deployed digital product improvements, driving a 25% boost in client adoption. By redesigning operational procedures, I elevated internal processes and client support, resulting in a 15% increase in revenue and higher customer acquisition. My focus on cultivating strong client relationships led to a 15% increase in retention and a 12% improvement in overall satisfaction.At Boundless Impact Research & Analytics, I crafted long-range business plans and revenue-generating strategies, aligning company goals with market opportunities. I pioneered online revenue generation strategies, implemented subscription models, and led the creation of the Boundless Data and Analytics Platform.With a robust background in financial data management, business operations, and Product Development, I am committed to driving strategic growth and delivering exceptional value to clients.