Jack Cederroth Email & Phone Number

New York, New York, Us

Collaborated extensively with the Product Strategy Team to provide operational assistance to clients, ensuring they were prepared for new product launches and improvements to existing product suites, resulting in a 15% increase in successful product deployments.Created and executed operational support plans by monitoring product offerings and ensuring proactive client support, reducing issue resolution times by 20%.Synthesized and tracked customer feedback across various organizational channels to identify feature and enhancement opportunities, leading to a 10% increase in client satisfaction.Developed, tracked, and improved the client communication process for new product offerings, feature enhancements, and incident management, boosting client satisfaction by 12%.Resolved major crises affecting product delivery through fast, accurate, fact-based decision-making and strategic judgment, reducing product downtime by 25%.Collaborated with cross-functional teams in assessing client needs and translating them into valuable product enhancements, resulting in a 15% improvement in feature adoption.Developed key product KPIs and tracked user usage across the platform, gaining insights into the most valuable functions and features, which increased user engagement by 18%.Established key performance indicators for the client onboarding process, resulting in a 20% improvement in efficiency.Created and managed a comprehensive departmental risk management registry, identifying, assessing, and prioritizing risks to enhance decision-making processes and ensure compliance with regulatory standards.Implemented strong data governance practices by developing, documenting, and monitoring processes, applying quality controls, and creating comprehensive data dictionaries using standard industry methods.Developed and implemented a transition strategy and roadmap plan for migrating clients from legacy platforms and product suites to existing product offerings.

New York, New York, Us

Created and improved digital product offerings by soliciting customer feedback and designing solutions, increasing efficiency in Real Property Income & Expense Reporting by 20%.Collaborated with remote Application Development teams using Agile methodology to rapidly deploy product offerings, boosting client adoption rates by 25% and enhancing product performance.Developed and implemented operational procedures and workflows to improve internal processing and client support, resulting in a 15% increase in revenue and a 10% rise in customer acquisition.Managed operational support activities for Real Property Income & Expense products, leveraging resources in New York and Ukraine to ensure seamless support and product functionality.Cultivated and maintained relationships with clients, ensuring product quality, client retention, and customer satisfaction, leading to a 15% increase in client retention rates and a 12% improvement in overall customer satisfaction.

New York, Us

Collaborated with the CEO to help cultivate revenue-generating strategy, strategic product vision, and business growth.Experienced in implementing solutions for product development and launch, leading to an increase in operational efficiency and improved product delivery.Led process improvements and operations management by developing scalable procedures and OKRs which improved operational efficiency by 30%.Developed and directed online revenue generation strategy through subscription model, impact profiles, and sale of research products.Helped build out and track business development strategy, engaging with third-party vendors to refine products and key strategic offerings.Directed, guided, and coordinated technology partners in the creation and capacity planning of the Boundless Data and Analytics platform.Managed the development of quality measurement systems to effectively ensure quality across all product offerings of the Boundless Platform.Increased profitability through effective financial management, directly impacting overall operational success.Formulated a resource allocation strategy that improved project delivery time by 25%.

Atlanta, Ga, Us

Delivered comprehensive support for Securities Evaluations pricing and reference data feeds, managing a global team of directors across three continents, enhancing client satisfaction by 20%.Defined and executed integration strategy for a $100M Securities Evaluations business with ICE Data Services, successfully merging business operations and increasing revenue by 15%Led the migration of key portfolio management applications into ICE's network and infrastructure, completing the project on budget and on time, improving system reliability by 25%.Directed customer communication and outreach, ensuring seamless transition of all legacy clients to new platforms, maintaining a 98% client retention rate.Expanded product services by launching new enhancements, offerings, and periodic upgrades, collaborating with application development, product management, and client teams to boost client satisfaction by 30%.Directed enterprise-wide business analysis and product development projects, utilizing agile methodologies, resulting in a 20% improvement in project delivery times.Strengthened compliance and operational audits for S&P Capital IQ's evaluated pricing business, achieving a 100% compliance rate and enhancing business integrity.Engaged with government regulatory entities during periodic reviews, ensuring full compliance with all regulations and achieving zero regulatory findings.Launched multiple client portfolio applications across diverse markets, enhancing operational efficiency by 30% and diversifying distribution channels for global fixed-income evaluated pricing.

New York, Ny, Us

Provided portfolio maintenance, incident triage and general product and operational support activities for all of S&P Capital IQ Enterprise Solutions data feed products. Directed activities of global staff in NA, EMEA and APAC.Expanded existing product services through the launch of new enhancements and offerings, and periodic upgrade releases. Collaborated closely with application development, product management, relationship management, and the client base to meet client needs.Directed enterprise wide business analysis and product development projects across multiple business units utilizing agile project management methodologies. Strengthened S&P Capital IQ's evaluated pricing business by spearheading adoption, implementation and execution of periodic SSAE16 operational audit reviewEngaged government regulatory entities during periodic review cycles, ensured compliance with all regulations, recommendations, or findings. Provided management oversight of S&P Capital IQ Enterprise Solutions’ business continuity program to ensure limited business interruption to critical business processes.Provided portfolio maintenance and general product and operational support activities for the Americas, interacting with more than 700 reference data and securities evaluations clients.Migrated more than 450 mutual fund and approximately 400 end-of-day accounts to a new platform.Developed and maintained relationships with new and existing clients to ensure product quality, client retention and customer satisfaction.Conducted needs assessment and monitored new business testing in-conjunction with the sales team. Employed a leadership style prioritizing direct involvement and valuing employees' needs to address both client and employee dissatisfaction, leading to a significant decrease in client dissatisfaction by over 75% and a 65% reduction in employee turnover.