Jack Clopeck Email & Phone Number

Headquartered in New York, MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Built by developers, for developers, our developer data platform is a database with an integrated set of related services that allow development teams to address the growing requirements for.

New York, New York, United States

• As a Customer Support Operations Manager, I help drive efficiencies for the customer base and improve overall client satisfaction. My responsibilities included:
• Consulting with the product and sales team to drive improvement in campaign performance for leading brands.
• Developing and executing a reliable and repeatable multi-point strategy with paid media and product departments to improve the company's online reputation while improving client satisfaction.
• Improving the internal customer service approach process, reducing case resolution times by 75% within the first 6 months.
• Utilizing project management principles with key internal players by researching and testing software in order to effectively build an off-shore staffed call center.

New York, New York, United States

• As a Senior Marketing Manager, I oversaw a team that drove the go-to-market message of the brand while contributing to the Sales and Account Management teams’ efforts. My responsibilities included:
• Strategizing and developing the GTM messaging behind all product offerings, to both attract and gain new customers, as well as educate and retain existing business.
• Planning and organizing bi-annual all-hands events, including partnering with senior leadership to determine company-wide KPIs all business teams need to deliver.
• Partnering and collaborating with product and sales leadership to develop and maintain all client-facing messaging and material.

New York, New York, United States

• As a Sales Strategy & Enablement Manager, I served as a strategic consultant between all Sales Leadership and the Marketing team efforts. My responsibilities included:
• Developing and designing all client-facing material to assist in sales efforts to land new business, as well as growing existing client accounts.
• Enabling team members with customized material for top-tier global clients, assisting in the delivery of quarterly business reviews.
• Leading internal training on collateral updates and GTM messaging of product offerings, across multiple markets.

New York, New York, United States

• As a Client Strategy & Insights Manager, I led a team of on-site and virtual specialists and coordinators and assisted client-facing teams to deliver impactful presentations and data-oriented reports. My.
• Hiring a team of 10+ members in AMER and in global offices.
• Delivering QBRs with the Global 500 Sales team, in an effort to simplify and improve top-tier client recruitment efforts within the company’s pay-per-click advertising model.
• Creating improved workflows and processes that reduced client SLAs by over 35%.

New York, New York, United States

• As a Client Insights Specialist, I brought my Sales knowledge to a new team, creating branded material customized for US and global employer clients. My responsibilities included:
• Combining job-seeker information and industry trends with client data, forming effective recommendations that improved overall campaign performance while driving a lower cost-per-applicant and cost-per-hire.
• Identifying areas of growth within SMB, Enterprise, and Global accounts, enabling Sales Teams to achieve client and individual goals.
• Serving as a customer advocate and educator for all product changes or tweaks within the company’s offering.

New York, New York, United States

• As an Account Executive, I consistently achieved high sales performance and exceeded quarterly quota by selling pay-per-click advertising solutions to US-based employers. My responsibilities included:
• Prospecting and developing new client relationships of small to mid-size employers in the Northeast, Midwest, and Southeast US territories.
• Excelling in client retention and account growth built on transparency and trust, driving effective recruitment efforts for clients. Retaining clients and growing accounts by building a relationship based on trust and.
• Driving new business growth within accounts, resulting in high client satisfaction scores.

Columbus, Ohio Area

• As an Inside Sales Representative, I achieved high client satisfaction by consistently delivering weekly quotas of qualified appointments for clients. My responsibilities included:
• Cold-calling, qualifying, and scheduling appointments with prospects for partners within the Midwest terrority.
• Leading weekly sales training with Sales Leadership with effective approaches to handling client objectives.
• Enabling team members to improve their sales messaging and efforts through training including role-playing, customer success stories, and talk tracks.

Canton, MA

An American-inspired global brand with a deep fitness heritage and the mission to design and create the best gear and experiences for the sport of fitness and for fitness athletes around the globe.

Bachelor Of Arts (B.A.), Strategic Communication

Activities and Societies: Member of PRSSA, The Public Relations Student Society of America

Italian, Art, History

Studied at Università degli Studi Roma Tre (Roma Tre University) during 2011 Spring Semester.