Jack Coley

Jack Coley Email and Phone Number

Consumer Services Professional
Jack Coley's Location
El Paso, Texas, United States, United States
Jack Coley's Contact Details

Jack Coley personal email

About Jack Coley

Jack Coley is a Consumer Services Professional.

Jack Coley's Current Company Details

Consumer Services Professional
Jack Coley Work Experience Details
  • Garmin
    Product Support Site Manager
    Garmin Oct 2010 - Jun 2013
    Responsible for new site build out.Recruited, Interviewed, and hired staff.Projected budget through 2013.Updated all training materials for new hires.Tracked call drivers and presented to COO.Set core values and mentored management team for compliance.
  • Garmin International
    Site Manager
    Garmin International 2010 - 2013
    View
  • Adp
    Operations Call Center Manager
    Adp Sep 2006 - Nov 2008
    Opened, recruited and staffed the El Paso SmartShoring facility.Manage yearly associate evaluations.Monitor and improve departmental and company policies and Procedures.Plan headcount based on historical data five years out.Evaluate and adjust yearly budget based needs.Prepare high level presentations for Sr. level management and clients.
    View
  • Choicepoint
    Operations Shift Manager
    Choicepoint Dec 2004 - Sep 2006
    Managed senior supervisors & supervisors to ensure their development and high levels of quality and productivityon all projects.Manage to completion annual employee performance evaluations.Plan workforce based on expected call volume.Maintain appropriate contact center technology to accomplishgoal’s of all teleservices’ programs.Monitor and improve department standards and procedures.
  • Redcats, Usa
    Customer Relations Manager
    Redcats, Usa Jun 2002 - Nov 2004
    Managed 9 front line managers and 500 associates for 4 catalog divisions.Managed and prepared standards for revenue and expenses.Prepared and administered yearly review and monetary increases.Monitored and tracked increases and decreases in sales in each division.Liaison between contact center and home office.
  • Sprint Pcs
    Supervisor
    Sprint Pcs Nov 1999 - May 2002
    Customer Assist & Collections Managed Collection Specialists and Client Service Advocates.Assured quality standards and services requirements were met through monitoring, coaching, and recording calls.Prepared and administered yearly merit reviews and monetary increases for each specialist and advocate.Implemented training course for new recruits & statistical information forms.Interviewed and hired potential applicants.
  • Southwest Airlines Co
    Network Specialist Ii
    Southwest Airlines Co Apr 1998 - Nov 1999
    Monitored and maintained all telecommunications and computer needs of the reservations department. Tested and maintained ACD switch.Negotiated contracts with local and long distance telecom providers.
  • Southwest Airlines Co Abq, Nm
    Reservations Sales Supervisor
    Southwest Airlines Co Abq, Nm Oct 1994 - Apr 1998
    Managed 45 Reservations Sales Agents.Supported employee development through coaching and counseling.Developed action plans for performance to correct any statistics that did not meet company goals.; Opened recruited and staffed new Contact Center for Garmin Opened recruited and staffed Contact Center For ADP
  • United States Marine Corps
    Wharehouse Chief
    United States Marine Corps Jan 1985 - Jan 1989
    Desert Storm January 1991Brigg Chaser/Warehouse ChiefMcMinnville High School, McMinnvilleOR - Graduate
    View

Jack Coley Skills

Telecommunications Call Centers Program Management Management Training Sales Customer Service Coaching Interviews Budgets New Business Development

Frequently Asked Questions about Jack Coley

What is Jack Coley's role at the current company?

Jack Coley's current role is Consumer Services Professional.

What is Jack Coley's email address?

Jack Coley's email address is je****@****hoo.com

What skills is Jack Coley known for?

Jack Coley has skills like Telecommunications, Call Centers, Program Management, Management, Training, Sales, Customer Service, Coaching, Interviews, Budgets, New Business Development.

Not the Jack Coley you were looking for?

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    Jack Coley
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  • Jack Coley

    Jack Coley
    San Antonio, Tx
    8
    coleysolutions.com, gmail.com, coleyinc.com, coleyfederal.com, coleyassociates.com, coleyinc.com, hiwaay.net, hiwaay.net

    3 +121040XXXXX

  • Jack Coley

    Jack Coley
    B.S. In Business Administration, Concentration In Wealth Management At Coastal Carolina University
    Narragansett, Ri
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