IT executive with experience in infrastructure leadership, system implementation and business integration resulting from mergers and acquisitions:- Directed a desktop support organization of 750 people, $100 million budget and 60,000 users; led service improvements resulting in world class performance levels (based on Gartner benchmarks), and significantly reduced unit costs - Led dedicated conversion unit in the completion of over 100 conversion projects involving holding companies, banks and branch sales; - Focused to organizational improvement, positive leadership and a strong focus on customer serviceSpecialties: Information Technology infrastructure management, implementation management, system conversions and operational integration, program management, organizational transformation, leading strategic change.