Jack Connell Email & Phone Number

New York, Ny, Us

New York, New York, Us

Building a Test & Learn culture in our Consumer Bank by driving adoption of Mastercard’s Applied PredictiveTechnologies (APT) platform as a centralized tool to run A/B & Multivariate tests for digital campaigns.● Helping digital, product, and marketing teams decide which products and features get priority fundingby using A/B test results to more quickly identify successful or failing digital campaigns throughmetric-driven analysis.● Driving $5MM in cost savings in the first year of adoption through our goal to on-board analyst, digital,product, and marketing teams and running 100 A/B and multivariate tests using the APT platform.● Own data management processes including data identification, ingestion, and automation.● Building a Center of Excellence for on-boarding, training, and a learning library from past tests.

New York, New York, Us

Led Service Improvement Programs for internal and external clients experiencing high infrastructure instability,fulfilling requirements for Federal Mandates, and helping teams at risk of losing business to other firms.C-suite visible programs range four to six months with teams of up to 25 people.● Led a six-month 25 person turn-around program for a $100MM annual revenue client threatening toleave the firm; delivery was focused on stabilizing the firm’s infrastructure by deploying Akamai as adata center traffic flow tool and improving payment processing between global regions & clearinghouses; this program resulted in a change of stance from the client and agreement to pursue additionalproducts with our firm.● Managed a four-month 25 person initiative to roll-out Citi’s COVID vaccination policy for US-Based staffin response to White House Executive order; delivery included building a vaccination-card collectionservice in Workday for up to 50,000 employees, updating new-hire on-boarding material, andcoordinating US-based return to office schedules and firm-wide communications

New York, New York, Us

Managed a program team of 20 people, including technical SMEs, Operations team leads, VMWare vendorcontacts, Dell consultants, and a direct manager of three project managers. Transformed and maintained oneof the world’s largest VMWare virtual machine environments as a program lead for Citi’s VirtualizationOperations Team. Lead transformation of Citi’s network and compute virtualization platforms, includingVMWare NSX and ESXi for ~10,000 VMs.● Enhanced better containerization, multi-Availability Zones, and Micro/Macro-Segmentation; saved~$10MM of cost from end-of-life software/hardware.● Achieved $2MM savings per year in end-of-vendor-support costs by migrating the firm to a newnetwork virtualization platform.● Point-of-contact for health and issue management.

New York, New York, Us

Managed a program team of 15 people, including AWS, Google Cloud, Azure SMEs, and Operations teamleads. Enabled external cloud connectivity globally, while acting as a program lead for Citi’s Public CloudOperations team and streamlined Citi’s external cloud account on-boarding process, including AWS, Azure,and Google Cloud; streamlined account on-boarding from ~5 accounts per month to 50 per month within asix month timespan; Supported external/internal cloud environment expansions by delivering Hybrid Cloudconnectivity for Citi’s European data centers and Equinix Co-Locations in London and Frankfurt.

New York, New York, Us

Ensured firm-wide utilization of new VMWare products in Citi’s environment by deriving product certificationefforts. Improved Citi’s compute grid environment for the firm's investment and consumer customers, whileleading proof-of-concept and production execution of Internal Cloud bursting capabilities. Supported thebuild of AWS test environments by running network connection projects allowing firms to connect to AWSCloud via out European regional firms.

New York, New York, Us

Provided support to “Lean Operations” initiative transitioning Support Desk tickets from highest to lowesttechnical support-level. Organized baseline for Citi’s global software deployment by analyzing softwarevendor contracts for authorized user limitations, location restrictions, payment terms, and maintenance rights.

Boston, Ma, Us

Full-Time Intern - Operations & Technology: Responsible for PC / MAC imaging, configuration and migration. Installed VMware Platform and Remote Desktop Protocol.Responsible for iPhone / iPad set-up for Firm’s Sales force Team.Organized and maintained Firm’s Active Directory database

Full-Time Intern - Operations & Technology: Maintained housing and foreclosure database and processed MA State House and District Sheriff documentation. Client record keeping, billing documentation and database research.

Master Of Business Administration - Mba

Bachelor'S Degree, Business Administration And Management, General