Jack Cooper Email & Phone Number

Cambridgeshire, England, United Kingdom

Main duties: servicing and repairing of laser systems • Supporting customers through technical and administrative activities• Understanding customer needs and concerns • Providing a high level of customer service • Preparing and submitting service reports • Providing technical direction to the team • Participating in the training of new team members • Conducting site visits, monitoring schedules• Running field operations, offering technical support and troubleshooting on site issues• Ensuring onsite efficiently and safety at all times

United Kingdom

Customer Service and Support: - Ensuring high-quality customer service. - Handling customer inquiries, complaints, and technical issues promptly. - Providing technical support and training to clients on laser equipment usage.Maintenance and Repairs: - Overseeing the maintenance and repair of laser equipment. - Scheduling regular maintenance checks and ensuring timely repairs to minimize downtime. - Managing spare parts inventory and coordinating with suppliers for replacement parts.Team Management: - Leading and supervising the service team. - Training and mentoring service technicians. - Setting performance goals and conducting performance evaluations.Compliance and Safety: - Ensuring all equipment and service procedures comply with industry standards and regulations. - Implementing safety protocols for handling and operating laser equipment. - Keeping up-to-date with regulatory changes and updating company policies accordingly.Client Relationship Management: - Building and maintaining strong relationships with clients. - Conducting regular follow-ups to ensure customer satisfaction. - Managing service contracts and renewals.Technical Expertise: - Staying informed about the latest advancements in laser technology. - Providing technical expertise and guidance to both the service team and clients. - Evaluating new products and technologies for potential integration.Strategic Planning: - Developing and implementing service strategies to support business growth. - Collaborating with other departments to align service goals with overall company objectives. - Identifying new business opportunities and expanding the service portfolio.

United Kingdom

Customer Service and Support: - Ensuring high-quality customer service. - Handling customer inquiries, complaints, and technical issues promptly. - Providing technical support and training to clients on laser equipment usage.Maintenance and Repairs: - Overseeing the maintenance and repair of laser equipment. - Scheduling regular maintenance checks and ensuring timely repairs to minimize downtime. - Managing spare parts inventory and coordinating with suppliers for replacement parts.Compliance and Safety: - Ensuring all equipment and service procedures comply with industry standards and regulations. - Implementing safety protocols for handling and operating laser equipment. - Keeping up-to-date with regulatory changes and updating company policies accordingly.Operational Efficiency: - Streamlining service operations to improve efficiency and reduce costs. - Implementing and monitoring service metrics and KPIs. - Identifying areas for improvement and implementing solutions.Client Relationship Management: - Building and maintaining strong relationships with clients. - Conducting regular follow-ups to ensure customer satisfaction. - Managing service contracts and renewals.Technical Expertise: - Staying informed about the latest advancements in laser technology. - Providing technical expertise and guidance to both the service team and clients. - Evaluating new products and technologies for potential integration.Budget Management: - Preparing and managing the service department budget. - Ensuring cost-effective operations and maximizing profitability. - Analyzing financial reports and making informed decisions.Strategic Planning: - Developing and implementing service strategies to support business growth. - Collaborating with other departments to align service goals with overall company objectives. - Identifying new business opportunities and expanding the service portfolio.

Cambridgeshire, England, United Kingdom

Main Duties: As a pub manager my main responsibilities are health and safety of all customers and staff and food hygiene. My day-to-day activities include managing/training of staff and managers to ensure high standards are met at all times, some of these tasks are listed; Cash Control, Financial Paperwork, Kitchen Cleanliness Checks, Assisting In Pubs Maintenance, providing outstanding customer service and sales performance.