Jack Cornell is a Service Desk Team Leader at Capita Children's Services. Colleagues describe him as "Jack was a conscientious and supportive team leader when I was a member of his team. Very capable at motivating the team and also dealing with customer complaints/feedback, as well as internal communications. " and "Jack has always been a valuable asset to the Service desk and that had not diminished when he became a team leader. His knowledge, insight and advice has only ever been beneficial to the teams success and the compassion and commitment to his team was a testament to him. "