Jack Stewart Email & Phone Number

Zaragoza, Es

Manage your entire remote working programme on Hofy’s platform - from equipment rental to H&S and compliance.• ‘White Glove’ support via live chat, email and phone, in a fast-paced start-up environment • Advocating for the customer to ensure their experience remains great, and feeding insight back to our Product team• Working with the fulfillment team to ensure that customers are kept up--to-date, providing creative solutions to issues• Small team with big expectations, and results: 4.4 on Trustpilot with regular mentions of the Support team, and an individual internal quality score of 98%• Problem solving on our ever-changing platform, and multiple integrations

Dashlane Password Manager is always private and secure. Our zero-knowledge patented encryption means not even we can see your passwords and passkeys.• Assisted users with their product-related concerns and played a role in sharing customer feedback across the organization• Support via a wide range of channels including email, live chat, social media including Reddit and Twitter, and screenshare• Used effective probing and troubleshooting to solve issues• Amplified the voice of customers: raised their concerns or new feature requests/feedback to our product and engineering team• Educated users on password and web security• Received a 95% CSAT rating (target 83%)

RS is the leading provider of industrial and electronic solutions.• Processing orders for the Germany and Benelux markets

Create a killer CV, use our local job search and get the job you deserve!• Acted as a dedicated B2B service representative for complex and high-spend accounts• Used tools like PowerBI and Excel to analyse monthly usage reports to ensure all available products were used to their full potential, as well as forecasting future needs/demand• Maintained a 99%+ customer satisfaction rating since starting with the company, and an above 90% renewal/retention rate (company target was 65%+)• Presented in-depth quarterly account reviews to highlight any potential issues and to help clients improve account performance• Other duties included product implementation, product training, technical support, and generating leads for sales• Created job adverts tailored to the client’s needs, and screened and sourced applicants• Collaborated with clients and our developers to create branded profiles for businesses

• Helped to manage data for more than 550,000 products. Received product specifications from product managers and converted them to purchasable products on our website using a variety of tools including SAP and Excel• Provided data insight for product managers to support commercial decisions• Liaised with stakeholders to decide on the scope and prioritisation of the products • Regularly met with the CEO and board in order to develop the relationship between the board and the employees• Led the Complaints team for the launch of the Raspberry Pi product• Edited the Customer Services newsletter, which was distributed globally throughout the business

• Responsible for negotiating customer repayment schemes for those that fraudulently claimed benefits/welfare• Financially assessed new benefit/welfare claimants in person