Jack Young Email & Phone Number

Sandy, Utah, United States

Supported Blend's clients by researching client issues related to loan applications.Assisted with quality assurance verifications for multiple financial institutions.Use Postman to interact with API to gather information and resolve data issues.

Magna, Utah, United States

Responsible for receiving, staging and delivering replacement devices for end users. Utilized WindowsPE, Powershell scripting, Active Directory and SCCM. Managed tickets in ServiceNow to maintain accurate records of actions performed. Maintained running inventory of machines to be deployed. Coordinated appointments with end users to deliver computers to Classified, sensitive and shop floor areas with special access requirements. Project was completed ahead of time, so was deployed to travel to other job sites to assist with work load in new locations.

Salt Lake City, Utah

Providing T3 support to the Netflix CS network by actively researching issues, providing guidance to CS, and responding to outages and other emergent issues.

Salt Lake City, Utah

Service Desk Analyst serving the Veteran's Administration.Responsible for administration of Active Directory, Forefront Identity Manager, and Unix-based account systems. Assists users with remote and VPN applications via Citrix XenApp and Cisco AnyConnect. Uses ITIL foundation and knowledge base to triage issues to appropriate support groups.Also trained to assist with Symantec End-Point Encryption, Airwatch mobile device administration, Cisco telecom systems, Microsoft Office suite, Adobe Acrobat, and McAfee Enterprise Security Manager.

Lehi, Utah

Provided customer service for a Software as a Service platform.Trained clients on using many various aspects of the platform and provided advice on patient communications, social networking strategies, and marketing.Moved to Tier 2 Technical support, taking on a wide variety of issues across a large number of Practice Management systems.Diagnosed issues with several different database schemes, including SQL, MySQL, Advantage Anywhere, Microsoft Access, XLS/CSV and flatfile databases.

Greater Salt Lake City Area

Responsible for providing direct customer service, pulling orders for local businesses, maintaining inventory, and providing product information.

Greater Salt Lake City Area

Received and processed payments from tenants, maintained rooms and facility to ensure that rooms were ready for rental, gave tours of facility and rooms to potential tenants. Handled maintenance issues both reported by tenants and found through personal inspection and provided customer support and communication in resolving these issues. Coordinated maintenance with outside contractors and supervised tasks required to keep the building running and meeting the needs of tenants.

Greater Salt Lake City Area

Provided troubleshooting and maintenance for customer's Windows-based computers systems. Built personal computers to customer's specifications, prepared software and educated the customer on use and and regular maintenance of computer and software. Coordinated repair schedules and pick-up times with customers via phone and e-mail. Provided personal support for a large range of software products, including Microsoft Office suite, Adobe products, and other productivity software.

Greater Salt Lake City Area

Provided IT Help Desk services for multiple worldwide manufacturing clients. Maintained Active Directory databases and resolved employee account issues. Used a suite of Unix-based tools to ensure that warehouse and shipping information systems were functional at all times. Frequently communicated with clients overseas and worked through language barriers and translation services to reach a resolution to issues preventing productivity.

Greater Salt Lake City Area

Recieved Comptia A+ certification through training, went on to provide over-the-phone technical support to Dell XPS and Alienware customers. Provided troubleshooting and comprehensive solutions for a large variety of software and hardware based issues. Maintained an extensive communication log on customer interactions in order to help others resolve issues more quickly. Established rapport with customers and achieved a high level of customer satisfaction due to a high level of motivation to address the customer's needs.

Clarksville, Tennessee Area

Installed cable, internet, and home networking services for Charter Cable to a high standard of installation quality and customer satisfaction. Interacted with customers directly in their homes in a friendly, professional and courteous manner. Provided troubleshooting and offered competent solutions for connection issues and other customer concerns. Trained other technicians in advanced installation techniques.

Fort Campbell, Ky

Completed Air Assault school, First Responder certification, advanced field survival and combatives courses, Driver's certification for multiple vehicles, expert weapons qualification for over 8 weapons systems. Completed training for the FCBC2 (a GPS-based mobile battle information network) and subsequently trained the officers and NCO's in my battalion on use and maintenance on this system. Frequently assisted in the field with technical issues or user questions related to this system. Completed over 250 combat patrols and over 12 direct action missions. Received Expert Infantry Badge, Combat Infantry Badge, Expert Driver Badge (2x), Army Commendation Award (2x). Separated at End of Term of Services at Specialist (E4).