Jack Davies Email and Phone Number

This role is a happy balance of working directly with customers, whilst also working behind the scenes to ensure repairs are managed with precision. Key responsibilities include:• Workshop leadership: Responsible for controlling workshop activity with well-planned task allocation, supervising and supporting fitters to complete all jobs within set deadlines.• Customer relations: Professional and engaging, responsible for end-to end customer care; providing personalised consultations prior to appointments to understand/discuss the required work for clients’ vehicles, booking appointments, providing updates and closing the job with feedback and invoicing. • New business: Embracing potential new business by responding to queries promptly and sharing my expertise with new accounts to develop relationships based on trust and integrity.• Communication: Managing client expectations by defining potential lead times for repair, pre-empting and communicating delays or additional work. • Document management: Generating accurate estimates and prompt invoices maintaining a detailed log of all jobs for future reference and audits.• Target driven: Proactive and determined, consistently achieved monthly targets and passed monthly audits, ensuring tasks are performed on time and with absolute precision.

Whilst on my year travelling in New Zealand, I integrated travels with working- this is reflective of my nature as I like to keep busy and find the next challenge! My role as events manager was very interesting and diversified my experienced from my work in the motor trade. Key tasks included:• Event implementation: Proactively supported my team with all aspects of the event from setting up to packing down, as well as delegate management and taking the lead to manage any event issues impacting either staff or public.• Recruitment/leadership: Recruited/led teams of up to 60 staff to deliver professional, highly organised events for a large delegate base.

Developed extensive business acumen across a variety of disciplines; finance, customer care, maintenance, repair and sales.

A great role, teaching me exceptional multi-tasking, target management and sales! During my time, I increased my business portfolio by 3 times through exceptional customer care, delivering customer retention and achieving customer acquisition. I was fully accountable for all areas of the business: initial phone enquiries, customer tyre fittings, official documentation handling (invoicing, stock control and presentations) to ensure monthly audits were passed and targets were met.

Determined and dedicated, worked in a team of 3 alongside another 5 teams to achieve targets to change tyres on Hyundai cars for 12 hours a day, averaging 6 cars an hour. This role was all about collaborative teamwork. Leading the team, I developed strong relations with a new team of staff, ensuring ongoing support to create a positive team morale to drive results in a pressured environment.

With a dedicated work ethic, I balanced my apprenticeship alongside practical work experience, working 7 days a week single handedly to establish a new business. With new owners at the neighbouring business, I expanded Jac’s Tyres into this space, working in partnership with Newbridge Motors MOT station.