Jack Davison Email and Phone Number

Over 9 years experience in Financial Services and Contact Centre environment specialising in Unsecured & Secured Pre-Arrears, Collections & Recoveries and Change Implementation impacting on significant business growth throughout career. Emotionally intelligent and excel in leading large diverse groups by focusing on people centric values.• Analysed simple and complex change implementation across departments and delivery strategy for large Operation throughout 2020 in rapidly changing environment impacted by Government legislation. I understand how to deliver effectively and meaningfully for colleagues, customers & clients• Strong communication skills at all levels, various departments and externally. Able to build authentic, genuine working relationships quickly with individuals, motivating large teams to keep improving beyond expectations• Lead dozens of teams of various tenure, abilities & knowledge, headcounts and delivered high standard of work consistently for a range of major UK banking and blue-chip brands ensuring their customers receive a high quality interaction and fair service from motivated colleagues• Launched multiple departments meeting senior internal and external stakeholder needs by finding workable and effective solutions to a range of quality, collections, people and onboarding challenges while adhering to legal, regulatory and internal policy requirements• Can resolve serious conflict situations, dealing with unacceptable behaviour and supporting indviduals mental health crises • Over 8 years’ experience in coaching and developing Agents, Coaches, Team Leaders and Team Managers• Contact Centre Industry recognition receiving NCCA 2020 Highly Commended Award for Team of the Year (Colleague)