Jack Delaney Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, Ireland

Head of Operations at Model Homes, overseeing the creation and management of the website. Coordinating and setting up Smart Home installations and managing the product ranges.

County Wexford, Ireland

Account and Business Development Manager at Carnsore Broadband, a telecommunications company that has been providing broadband connections throughout Wexford and Ireland for over 15 years. They offer high speed wireless and fibre broadband connections to homes, businesses and holiday parks as well as tailored Wifi solutions to small and large businesses such as hotels and museums. Responsibilities• Lead the management of all customer accounts and the onboarding of new customers•… Show more Account and Business Development Manager at Carnsore Broadband, a telecommunications company that has been providing broadband connections throughout Wexford and Ireland for over 15 years. They offer high speed wireless and fibre broadband connections to homes, businesses and holiday parks as well as tailored Wifi solutions to small and large businesses such as hotels and museums. Responsibilities• Lead the management of all customer accounts and the onboarding of new customers• Establish a credit control system and managed the debt recovery of delinquent accounts• Develop and manage the company website as well as the company phone system• Source and develop new business opportunities that have lead to Carnsore Broadband expanding into 7 new counties• Manage small and large scale broadband rollout projects in multiple countiesAchievements Developed and implemented a new customer support system for accounts and technical queries using a combination of the company website, our payments provider (Stripe) and our phone and text systems that has reduced support queries by over 90%.Managed the overhaul of the company's customer account system as well as the debt recovery program that has lead to a 70% reduction in the average amount of delinquent accounts.Developed a new online customer portal with Stripe and Squarespace that lets our customer access their accounts at any time, giving them the ability to download their invoices and receipts as well as update their payment information. The customer portal has also streamlined the way in which we onboard new customers, reducing the amount of calls and emails needed to generate new sales and confirm installations. Show less

County Meath, Ireland

Completed an 8 month internship, working in a number of different areas but focusing a lot on Quality Control. Responded to RFQ's from potential customers like Airlines and MRO's. Checked in newly purchased stock, inspecting the parts and paperwork to ensure they met standards. Also, picked and packaged sold stock and organised shipment to customers around the world. Helped develop latest ISO quality and procedure manuals along with the creation of the new company website.

Damastown, Dublin

Worked as part of a two man team finding issues with deliveries being sent out to large retail stores and liaising with a number of parties to reduce picking errors. Orders were going to large retails stores based in Ireland.