Working as part of the new Global Response Team to provide fast-track hurricane claim support to an Insurance partner in the US.• Reviewing loss details against the policy and confirming the coverage's and limits• Confirming deductibles/excesses are properly applied• Reviewing estimates for quality, and reviewing contents inventories• Confirming file meets relevant standards (quality of photos, diagrams, notes, report, etc.)• Adjusting reserves and making payments• Preparing and sending out the settlement letters to clients

• Make 70 outbound calls daily, or a minimum talk time of 4 hours, and also be available to take inbound calls when necessary. • Liaise with Underwriting to provide accurate medical pre assessment to potential clients• Successfully achieve ambitious daily KPI’s – Banking above 75%, Quote to Application percentage above 66%, hot leads contacted within 5 minutes of online enquiry. • Worked under pressure to successfully achieve daily financial targets - $5,000 worth of applications and $3,000 worth of sales processed daily• Regularly exceeded monthly financial targets of $63,000 • Successfully implemented feedback, objection handled and built rapport in order to maintain strong performance. • Maintained a thorough knowledge of all relative insurance products and services

Worked as part of the Life sales team in a fast paced, customer service orientated environment. Proven record of achieving monthly income targets, meeting deadlines and KPI’s individually and as part of the Life sales team, while maintaining a strict and high level of compliance. Achieved APA designation in Life Insurance and Regulations within my first year at Chill Insurance. Further key responsibilities include:• Make outbound calls to potential clients in order to sell protection products• Perform data entry services for the company in regards to punching in customer information, call logs and successful sales• Answered telephone inquiries on products, and services• Resolved problems & issues of new and existing customers• Maintained a thorough knowledge of all relative insurance products and services

I worked for Mallon Technology on behalf of the Department of Agriculture, Food & Marine as part of their Land Parcel Identification System Review. My main responsibilities included: • Data capture of spatial and attribute information according to established procedures• Interpretation of OSI high resolution orthophotography and pan sharpened satelite imagery to determine variations in land cover.• Prioritising work packages in line with the project schedule & liasing with client team on query cases.• Maintaining & improving quality standards