Creative and insightful professional with hands-on experience running bespoke small to large-scale events and developing 5 star customer care in the luxury retail / healthcare sector. With over 20 years’ experience successfully working with luxury brands within the events industry and for high net worth individuals. Adaptive to change and working within tight time constraints. Proficient in directing and training staff. A natural-born communicator who excels in creative problem solving whilst under pressure. I thrive working within the tight frameworks of brand guidelines, live event objectives and the exacting personal preferences of my private clients. I take pride in my ability to empathetically and diplomatically collaborate with different personality styles. I am committed to adding value, exceeding expectations and consistently delivering superior levels of customer satisfaction. Proven expertise in:-