Jack Doyle Email & Phone Number

Cleveland, Ohio, United States

Twinsburg, Ohio, United States

-Respond to requests from customers for technical assistance via phone and remote support tools: Nable, Splashtop, Autotask, ITglue-Diagnose and resolve technical hardware and software issues within a timely manner-Serve as a technical escalation point for the NOC team when standard troubleshooting does not resolve an issue-Follow standard help desk procedures-Collaborate with peers, customers, and vendors for appropriate working solutions-Accurately track and document all technical issues in a detailed format-Achieve daily utilization goals-Participate in on-call rotation schedule-Stay current with technology changes, updates, and practices-Troubleshooting in a multi-user environment and ability to handle multiple concurrent tasks-Experienced with: Windows XP/7/8/10/11, Windows Server 2003/2008/2012/2016/2019, Microsoft Exchange Server 2007/2010/2013/2016, and Office 365-Working knowledge of VMware, cloud/virtual computing, and wired and wireless networks-Ability to provide end user desktop support of Microsoft Office, CRM, and ERP software-Administrate Azure cloud services, AzureAD, Teams Administrator, and any MS applications, MS cloud PC's, Intune, etc-Hands-on experience with server, desktop, and networking hardware and security firewalls - Ruckus, Sophos, etc-Experienced with Backup disaster recovery - Datto, Infrascale, etc-Proven ability to be detail-oriented and manage time effectively

North Canton, Ohio

-Answer calls and respond to tickets and emails-Provide support and resolve problems to the end user's satisfaction-Monitor tickets assigned to the queue and process first-in first-out based on priority-Utilize and maintain the Support Center tracking software by maintain issues in the system from first contact with end user including responsibility for call ownership-Install, test and configure new workstations, peripheral equipment and software-Maintain inventory of all equipment, software and software licenses-Manage PC / Laptop setup and deployment for new employees using standard hardware, images and software-Setup new employees / consultants / Vendors information into Active Directory and other company systems.-Assign users and computers to proper groups in Active Directory/Azure ADS-Support all Microsoft Authentication within Azure ADS as well as other group permissions-Perform timely workstation hardware and software upgrades / break-fix as required-Support computers, laptops, tablets, smart phones and applications-Assist users in detecting and removing viruses, spy ware, and other malicious software-Track all KAG IT related equipment, and maintain inventory and exchanges of hardware-Monitor network conditions using SolarWinds and escalate emergency issues as neededI was a Third Shift senior employee and exceled at late night work with autonomy and company Trust in my responsibilities.

Canton, Ohio Area

-Strong customer service and repair skills-Apply practical troubleshooting and technical analysis to resolve internet issues-proficient in all Windows systems-Apply Strong knowledge of HSD/voice network layout-Follow escalation procedures to respond to out of service conditions while utilizing great analytical skills-Provision all HSD equipment as well as MTA systems-Use of OMSE to configure VOIP phone numbers and Phone number port ins

Fairlawn, Oh

-Maintain the support of all Virtual Hold software and integration within the client's server systems-Make edits to the SQL database using scripts and work on Virtual Hold web applications and services within the clients VM environments.-Keep good customer relations with the client by helping them with all technical aspects of Virtual Hold software as well as continual support and live trouble shooting-One of my duties is to Create new configuration using client supplied Vdn's and flow structures as well as working with various XMLconfiguration files-A main focus is the use Excel and creating all documentation surrounding known issues and fixes within our ticket system FreshDesk-Working in a quick software development cycle is key for also the recommendation of upgrading clients to new versions of the software and and fully evaluate the spec requirements to create a better customer experience

Canton, Ohio Area

-Essential duties and responsibilities are to troubleshoot, build and maintain computer systems, answer any and all related questions, perform system administration using Active DIrectory and help with network up time-Learn any and all new or relevant software and hardware applications-Another duty was to perform administrative actions and support of our CRM Salesforce as a Salesforce Admin-Responsible for all IT help-desk related duties Within a 300+ desktop environment.

New Philadelphia, Ohio

-As a Staples Computer Technician I used to handle tasks such as diagnosing computer systems, issues, viruses and virus removals, hardware trouble shooting and repairs-Completed full system builds, Installs and un-installs, network trouble shooting, Set-ups, advice and tutorials, as well as working on tablets, phones, and other technologies old and new-Maximize store sales by giving customers educated buying advice