Client Services Project Manager
Waltham, Ma, Us
● Single point of contact serving the customer, sales, and operations through the cross-functional execution of custom inquiries. Project planning with the primary focus on relationship building and delivering a detailed customer experience.● Designated project coordinator contact for 7 sales representatives, in addition to representing 3 global core customer accounts. ● Managed custom projects with a high level view of workflow, working under pressure to drive multiple, fast track projects simultaneously with flexibility and attention to detail.● Maintained orderly records to ensure the accuracy and efficiency of multiple projects from initial intake to product approval and release.● Monitored project timelines, balancing priorities and maintaining an “Inquiry-to-Proposal” on-time rate of 98%.● Assumed responsibility for standard cell culture “wetbags,” identifying opportunities for process improvement between team processes and collaborating with key team members to harmonize released product documentation requirements.● Created a job aid detailing the quotation process for training new project manager team members. Created Standard Operating Procedure (SOP) training videos for future hires.● Assembled and maintained contract review documentation for approved product specifications, following procedure manuals. Managed change control for change notifications affecting customer products.● Overcame barriers to product delivery through collaboration with design and operations, finding solutions to problems such as component constraints and last minute customer requirements.