Jack Drew Email & Phone Number

London, England, United Kingdom

Leading project delivery for the Global Partnerships team, focusing on co-branding and partnership engagements. Based in both Auriemma's London and New York offices, focus is on cultivating high-performing, sustainable payment partnerships and programmes that serve as substantial assets for all parties. Engagements include:- End to end management of Issuer.

London, United Kingdom

Product Manager responsible for all aspects of the Debit Card Business of the newly created TSB Bank. Included; - P&L management - New product development - Management of card infrastructure team - Operational effectivenessHiglights included the full rollout of contactless cards as part of a cards migration from Lloyds Bank. Focused on the future strategy.

London, United Kingdom

Product Manager for HSBC, First Direct and M&S Debit Cards. Responsible for all aspects of cards including delivery of AOP across brands, delivering new innovative propositions to ensure sustainable usage and managing the end to end customer experience in order to maximise satisfaction.

London, United Kingdom

Responsible for resolving complex customer complaints on behalf of the bank's head office complaints department. Provided guidance to bank wide complaint teams to ensure that customer facing teams provided a consistent message when dealing with a variety of complaints and maintained constant dialogue with bank product teams

Beverley, East Yorkshire

Motivating a team of branch workers to ensure that all targets were met and customer satisfaction was kept to a high level. Personally achieved over 150% of target in my final year in role.