Jack Eardley Email & Phone Number

Dubai, United Arab Emirates

• Build relationships with clients with a long-term vision through effective means of prospecting.
• Ability to prospect in different ways via calling, networking and word of mouth.
• Becoming an expert in set areas to the company via transactions, listings and building knowledge.
• Confidence to meet with clients face to face to build portfolio and differ from the competition.
• Provided personalised customer service to ensure client satisfaction and repeat business.
• Collaborated with colleagues and real estate agencies to share information and resources.

Stoke-on-Trent, England, United Kingdom

• Maintained a high level of product knowledge and expertise on Mercedes Benz vehicles, technology, and innovation.
• Worked collaboratively with colleagues and other departments to ensure a seamless customer experience from initial inquiry to post-sale support.
• Utilized CRM software to track leads, manage customer interactions, and follow up on sales opportunities.
• Provided exceptional customer service throughout the sales process and beyond, ensuring customer satisfaction and retention.
• Resolved customer concerns and addressed any issues promptly and effectively.
• Achieved or exceeded sales targets and performance metrics set by the dealership.

Stoke-on-Trent, England, United Kingdom

• Increase revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Present products to clients using dynamic presentations and practical use-case scenarios.
• Remain current on industry trends to better understand customer needs, product effectiveness and sales tactics.
• Research sales opportunities and possible leads to exceed sales goals and increase profits.
• Hold weekly meetings with Head of Business / Brand Manager to identify techniques to overcome sales obstacles and CEM scores and feedback.

Stoke-on-Trent, United Kingdom

• Won 'Store Of The Year' out of 600 stores within both UK and Ireland decided by head of retail. (2020)
• Researched and resolved account and service problems with friendly, knowledgeable support.
• Documented customer concerns and inquiry resolutions in internal computer system.
• Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
• Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.