John Fish Email & Phone Number

Leola, Pennsylvania, United States

Hershey, Pennsylvania, United States

• Work with team of 4 to resolve user issues, including: level 2 troubleshooting for software issues, hardware repair/ replacement (Dell & Lenovo laptops, desktops, & peripherals), network issues, & peripheral problems
• Communicate policy & infrastructure changes with help desk to better train them in ticket resolution
• Resolve level 1 endpoint management/domain issues with hybrid local & Azure Active Directory, & Intune
• Work with ServiceNow ticketing system to process, document, & resolve tickets as well as update and maintain KB articles
• Maintain regular hours in walk-in kiosk to assist users with immediate IT issuesImage, configure, & deploy devices based on department/user needs

East Petersburg, Pennsylvania, United States

• Image, ship, & manage laptops for company-wide refresh project
• Assist end users with technical issue, including: troubleshooting, hardware repair/replacement, network issues, & peripheral problems
• Track & manage devices and assets through Active Directory & Intune

Hershey, Pennsylvania, United States

• Provisioned, deployed, & managed new PCs for Windows 11 & Office 365 for Hershey clients averaging 20 PCs provisioned & 5 PCs deployed daily
• Managed end user fleet in Microsoft Endpoint Manager
• Personalized deployed PCs to custom fit each client’s individual software & business needs
• Educated users on new technology & provided assistance & support for any issues that arose
• Configured & maintained end user desktop needs

Colmar, Pennsylvania, United States

• Led a team of five employees in performing all fulfillment functions of a bio-products lab, including: coordinating same-day deliveries, scheduling shifts, & providing customers with timely and accurate courier.
• Maintained a fleet of five company vehicles, ensuring each was kept serviceable and in good working condition
• Developed and implemented new purchasing protocols resulting in annual company savings of 17%
• Worked with UPS, FedEx, & USPS shipping software to streamline transportation of outgoing company products
• Maintained relationships with various carriers to find optimal logistical options and costs
• Purchased medical and donor supplies, including regularly dealing with vendors and manufacturers to maintain a supply chain for six separate labs/centers

Philadelphia, Pennsylvania, United States

• Created sales leads for Medicare supplement plans on behalf of AARP, providing sales team with actionable opportunities resulting in a conversion rate above 80%
• Frequently exceeded AARP membership sales goals, often by as much as 20%, resulting in recognition as a top performer within assigned group
• Aided customers in finding answers to difficult questions related to the health insurance industry (including Medicare), demonstrating strong, reliable propensity to translate large volumes of complex information into.
• Obtained and maintained insurance credentials in 28 states, ensuring capability of operating regardless of state-specific regulations

Warrington, Pennsylvania, United States

• Assisted customers in finding wines and/or spirits suited to their needs, including making recommendations based upon personal customer taste, suggesting wine for food pairings, & offering cocktail recipe suggestions
• Performed weekly wine tastings, including selecting wines based on seasonal activities or promotions, generating additional sales of 20+ bottles per tasting event
• Performed accurate cash counts for store change fund & register deposit pickups as well as start-of-day & end-of-day procedures, resulting in high efficiency within store district
• Received & processed weekly inventory deliveries, comparing received to expected product lists & maintaining consistent product flow

New Holland, Pennsylvania, United States

• Led a team of four employees to pick, pack, & process 500+ orders for fulfillment, resulting in consistent order accuracy ratings above 99%
• Frequently worked with new, proprietary software packages developed for specific client needs; mastered implementation & operation of new software, including employing occasional self-directed troubleshooting tactics
• Received product deliveries, verified quantities, & assigned products locations in the warehouse to maintain accurate inventory & consistent product flow
• Performed regular cycle counts of DFC inventory, resulting in shrink decrease of 3% across clients overseen
• Performed quality assurance duties, including: inspecting product integrity, ensuring order accuracy, & maintaining detailed order and product logs

• Transcribed commentary for Season 2 of Fighting Spirit Wrestling, maintaining an accuracy rating of over 98%
• Frequently beat deadlines providing my work early for the QA team

Bird In Hand, Pennsylvania, United States

• Led a team of seven employees in a fast-paced, customer-focused entertainment & retail location, including: creating schedules, providing employees with on-going training regarding new products, & ensuring quarterly.
• Orchestrated regular wine tastings, ensuring each was tailored to specific customer tastes & needs, resulting in location becoming the top-performing store within the district
• Coordinated, scheduled, & planned large-scale events with three other local businesses to create itineraries for tourists visiting the area, averaging about 15 cross-functional events over 3 month period

Lancaster, Pennsylvania Area

• Wrote professional articles on various topics to generate web traffic through research SEO keyword integration
• Frequently performed same-day turnaround for blog posts
• Wrote feature length articles with integrated infographics, creating not only traffic for the web site but useful information for users

London, United Kingdom

• Led a US-based team of four journalists to produce relevant and engaging news stories related to the video game industry and video game culture. Organized staff in terms of workflow and coverage assignment, as well as.
• Maintained professional relationships with large and independent video game developers alike to provide BeefJack with exclusive content and previews as well as review copies for upcoming games
• Upheld quality and journalistic standards for both featured content and games blog entries, ensuring stories were reported accurately and fairly

• Launched, contributed to, and oversaw contributions to Press Gag, a biweekly satire column featuring humorous fake news from the video game industry
• Launched, contributed to, and oversaw contributions to Indie Spotlight, a biweekly column featuring outstanding independently developed video games to encourage the support of independent developers
• Worked with an international team with members in the UK and US to provide constant and consistent coverage for international audiences