Jack G. Email & Phone Number

Newcastle-Upon-Tyne, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

• Investigate incidents & problems around SOE responsibilities;• Test, implement and deploy changes/requests into estate standard builds for desktop & laptops using SCCM;• Create and change task sequence builds to suit client needs;• First point of contact for build related issues/ Changes/ Incidents; and• Work within an extreme security driven environment, following protocol and procedure.

Newcastle Upon Tyne, United Kingdom

• Investigate and resolve alerts produced by SCOM, Sophos, ATA, Intune, Veeam.• Provide 3rd line support, a point of escalation • Raise Requests, Incidents, Problems and Changes within a ServiceDesk.• Documenting solutions and knowledge sharing with other teams when requested.• Global time zone support – Australia, Japan, China, New Zealand, Europe.• Communicate with 3rd party support to resolve problem tickets.

Shiremoor, Tyne And Wear, United Kingdom

• Source, prepare and deliver end-user workstations and equipment with required software and user credentials;• Support and update end-user workstations, laptops and other office IT equipment;• IT asset management and inventory administration;• Support end users in multiple sites with remote or on-site assistance;• Site tape backup support and administration;• Using ITSM “Remedy” for tracking and resolving user calls, to an agreed client SLAs; and• Communicating with… Show more • Source, prepare and deliver end-user workstations and equipment with required software and user credentials;• Support and update end-user workstations, laptops and other office IT equipment;• IT asset management and inventory administration;• Support end users in multiple sites with remote or on-site assistance;• Site tape backup support and administration;• Using ITSM “Remedy” for tracking and resolving user calls, to an agreed client SLAs; and• Communicating with various teams to help fix issues inside and outside my scope of expertise. Show less

Newcastle Upon Tyne, United Kingdom

Bachelor Of Science - Bsc, Applied Computing (Networking), 2:1

Foundation Degree, Network Engineering & Security Technologies, Merit