Key Responsibilities:• Lead and manage a team of 10 people in the UK and Bulgaria• Monitor and review individual and team performance• Establish and achieve KPIs, SLAs, and OLAs• Design and lead training for new and existing team members• Identify and implement process improvements to enhance speed-to-revenue• Positively influence merchant-feedback metrics• Build and maintain strong relationships with team members and other departments (e.g., Risk, Sales, Compliance)Key Achievements:• 27% revenue growth during first year of leadership (2022 – 2023)• Increased team quality from 56% to 97% (2022 – 2023)• Reduced onboarding time by 30 minutes, resulting in a cost saving per annum of £5,769.00 per team member• Achieved positive net promoter scores since November 2022. High scores of 44 for November 2022, 56 for March 2023, and 69 for November 2023• Documented 100+ onboarding and maintenance processes • Developed and led a team training programme• Nominated to join ‘The CEO Club – Extraordinary Leaders’ programme in 2023

Key Responsibilities:• Technical leader for the onboarding and maintenance team• Subject matter expert for onboarding and maintenance processes• Training lead for the team• Single point of contact for escalation requests• Expert consultation and stakeholder collaboration for operations projectsKey Achievements:• End-to-end automation of onboarding• Designed, led and delivered the first team training programme• Directed training and oversaw the transition of payment processes to the Finance Operations Team in Q2 2022• Co-led the migration of 1,000+ merchant accounts from AIB to Barclays bank in Q3 2022. Supported the migration of 2,000+ merchant accounts from Banking Circle to JP Morgan in Q2 2022• Hand-picked to join the ‘Travel Vertical’ taskforce to explore and present opportunities to the COO for business growth in the travel industry• Hand-picked by the Paysafe Board to receive a second performance bonus granted to a very select number of employes in Q3 2022• Awarded ‘Paysafe Hero of the Month’ in March 2022. Nominated for ‘Paysafe Hero of the Month’ in February 2022

Key Responsibilities:• Onboard and maintain merchant accounts • KYC• Facilitate merchant payments, reconcile chargebacks and billing items• Configure account security options, revenue agreements, and pricing tariffs• Resolve Visa, Mastercard and AMEX payment rejections• Complaint case management, exception and risk report management• Troubleshoot API errors, account configuration errors, 3D Secure declinesKey Achievements:• Cross-trained UK and Canada teams• Developed APIs to automate several processes• Received 23 peer-awarded badges recognising individual performance