I am responsible for all of the Desktops and Laptops across all 20+ locations and branches throughout the state. This includes hardware, software and connected peripherals. Purchasing new equipment and software. Maintaining and updating/patching Microsoft Windows, Microsoft Office and all other applications installed.

**They decided to merge this position and department with the Northeastern US location in Syracuse, NY and I was not willing to move that far.Job Description:-Surveillance of applicable Network Operations Center (NOC) Network Management Tools.-Performs initial troubleshooting, problem analysis and isolation of network events.-Performs tracking and management of network events to resolution.-Tracks and supports Network Change Control schedules and activities.-Produces, maintains and updates written procedures.Performs/supports back-up, scheduled maintenance, upgrade and troubleshooting.

Onsite and in-store computer and network support. Performed upgrades and repairs on client computers and related equipment. Server and network setup and maintenance for clients and several small-medium sized businesses.

Help Desk TechnicianRepair, upgrade, and troubleshoot computers.Deploy new PCs, software and updates (automated and remote).Software and OS deployed by scripts/discs created by myself.Trained on ImageNow, a document/image management system.Configured ImageNow and trained users on its functions.Created images of multiple PC models for easy and rapid deployment.

Supervised the other Geek Squad Counter Intelligence Agents - Upgraded and repaired PCs and laptops.