Jack Gorsage Email & Phone Number

Fishers, Indiana, United States

- Manage phone calls, emails, and field requests for both internal and external stakeholders, ensuring efficient and timely communication. - Utilize conflict management skills to resolve customer issues of varying magnitude, ensuring customer satisfaction and maintaining positive relationships.- Analyze customer feedback and communicate concerns to the company leadership, facilitating improvements and enhancing customer satisfaction.- Setup and administer Crew's Fleet Program for area businesses, effectively managing B2B consumer needs.

West Lafayette, Indiana, United States

- Acquired 86 new leases, 21% of total new leases for the 2023 lease term.- Reached 100% pre-lease within four months, exceeding goals and propelling revenue growth.- Utilized targeted campaigns to enhance resident retention, resulting in a 32% renewal rate. - Conducted engaging property tours, highlighting community features and benefits.- Maintained strong communication with prospects and residents, promptly addressing inquiries and concerns.

- Retained customers by addressing concerns during cancellation requests, resulting in a reduction in overall churn.- Implemented tailored retention strategies, offering discounts, upgraded packages, or extended trials. - Actively listened to customers, providing suitable solutions and alternatives to cancellation.- Utilized product knowledge to address customer doubts and highlight service value.- Exceeded monthly retention targets, receiving recognition as a top-performing Account Executive.

West Lafayette, Indiana, United States

- Received, organized, and staged over 1000 package deliveries daily for customers, optimizing the pickup process and promoting convenience while ensuring accuracy and timely storage.- Handled customer returns and processed bulk shipments to the return center, demonstrating strong problem-solving skills in resolving issues promptly and providing satisfactory solutions. - Educated customers about the advantages of using Amazon lockers for package pickup, highlighting the convenience and security benefits.

Indianapolis, Indiana, United States

- Trained and onboarded 47 new associates, equipping them for success in their roles.- Exemplified leadership, guiding associates to their full potential and fostering a high-performing team culture.- Participated in focus groups, driving operational improvements and optimization of processes. - Analyzed customer experience data, generating action plans to enhance satisfaction and loyalty. - Awarded 2018 Associate of the Year.