·Investigate the root cause behind customer-returned product failures, write failure analysis reports, and drive corrective action on trending failures and other product-related problems·Led a Green Belt project that reduced the time to run a product’s test time by 50% using Minitab·Managed the development of product test fixtures by leveraging the individual skillsets of team members·Designed PCB’s using Eagle Cad that improved the process of triaging products·Professionally designed PCB mounting hardware and press-fit enclosures using Solidworks·Debug products through circuit analysis of product schematics and hardware/software testing ·Collaborate with multiple engineering and design teams on activities related to product development and manufacturing process·Create product debug procedures and maintain supporting documents ·Develop and enforce qualification standards across multiple product lines and functional departments

· Coordinate the investigation of product failures by identifying the root cause, recommending actions,validating results, and driving corrective action.· Debugging new and failed products by analyzing product schematics and conducting hardware/softwaretesting· Collaborates and consults with personnel on various Engineering and Design activities related to theproduct development and manufacturing process· Lead projects, identifying and solving specific customer issues· Construct clearly written, fact-based reports on trending failures and other product-related problems.· Create product debug and test procedures and maintain supporting documents· Develop and enforce qualification standards across multiple product lines and functional departments

· Coordinate the investigation on product failures by identifying the root cause, recommending actions,validating results, and driving corrective action.· Lead projects, as assigned, identifying and solving specific customer issues· Construct clearly written, fact-based reports on trending failures and other product-related problems.· Create and maintain documents supporting product debug· Assist with other responsibilities and tasks, when needed· Develop and enforce qualification standards across multiple product lines and functional departments

* Rewarded the Soldering Certificate of Training in accordance with IPC Standards IPC-A-610, J-STD-001 andIPC-7711· Exercise IPC standards through soldering with 603 components and numerous ICs for design analysis· Designing a circuit board that increases the precision of a pressure sensor by using summing anddifferential amplifiers· Printed, populated, and tested circuit boards designed using Eagle Cad· Constructed a portable pressure chamber using a metal box, rubber tubing, a syringe, and pressure sealant· Investigating the STM32L4 series microcontroller using the IAR Embedded Workbench and debugger· Professionally engineered models using Solidworks· Conducted Electro-Static Discharge tests on AEDs

* Rewarded the Lean Six Sigma Yellow Belt certificate by applying intensive training to a 6-month project · Assisted in quality assurance testing and design verification testing under lead engineer guidance in compliance to UL/IEC standards· Initiated the evaluation of a FINS (Field Incident Notification System) returns, performed root cause analysis and investigated these potential safety concerns through fault testing and detailed examinations· Coordinated with BOSE teams to incorporate safety regulations and testing processes to FINS returns· Daily tasks included:o Conducted Dielectric Strength, Insulation Resistance and Ground Bond Tests on Bose products to ensure the integrity of its circuitry and grounding path.o Incorporated Lean Six Sigma training to reconstruct and standardize the FINS tracking system.o Disassembled FINS products to perform hardware evaluation and root cause analysis to locate problems within units.

· Exhibit leadership while managing full load of shifts in a fast-paced environment while accomplishing multiple tasks within established timeframes· Interact with customers with a high level of customer service· Responsible for training and coaching coworkers with regards to providing outstanding customer service

· Developed strong work ethic and customer service skills working 30 hours a week· Rewarded a ServSafe Certificate and Promoted to Shift Manager 1

· Provided service to customers in search of specific products· Assemble bagged groceries to customer specifications· Replaced customer’s damage products· Assisted in delivery and loading of groceries to customer’s vehicles